We have had positive experiences at all Outback locations. They are very accommodating. Food is always good. Sometimes kitchen staff tends to not read restrictions and will add butter and bread on the plate anyways but our server kept watch to ensure it was corrected before coming to us. They take accountability for their errors and make up for it. Great customer service.
I have eaten at other Outback locations with confidence, but not at this one. Our waiter seemed disinterested in my GF/celiac request. My Caesar salad looked as if someone had taken a regular salad and removed the croutons - there were suspicious crumbs in it. If I return to this location ( I do love their steak) next time I will place my order with the manager directly.
They have a gluten free brownie dessert that is AWESOME!
They've added literal slices of bread to orders that are marked as gluten free. They have the option to make things GF, but that kitchen staff can't keep it together.
We've gotten desperate while being out and needing food and tried them again, being extremely explicit as to ask for keeping the GF-marked items safe, and they gluten'd my partner again. They're absolutely terrible at GF at this location, just skip it.
I wondered why they weren’t crowded after church. I ordered the Alice springs chicken. It was so delicious but then I pulled an extremely long black hair from underneath the chicken. The girl who brought it out had long black hair. I called one of the waitstaff over and showed him. He took it back and then the manager came out and asked if I could tell what color it was. I told him and he said they couldn’t find it when it got back to the kitchen. He was very nice and accommodating and remade my food with no charge. It just didn’t taste as good the second time. They were knowledgeable about gluten.