Friendly and helpful staff, wonderful steaks and accommodating to gluten-free customers
It's my go to place for 10 years. NEVER glutened! I always triple check they understand, never an issue. Last visit, met the owner, thanked her for the care they take...."our pleasure!". 5 stars.
I have inconsistent service here. One time they bring my food out separately and then the next time they don't.
we have always liked the service and food
I've been to the Aurora location several times and lately, it seems they have had trouble with getting my GF order to be GF. I always alert the waiter/waitress about my food alergy, and within 5 minutes the manager comes to the table with their canned speech about how they will personally ensure my meal is prepared correctly. That song and dance routine has really fallen flat for me, since it often takes several tries for them to get a GF meal to me- usually after the rest of my party has finished their entire meal. No apology from the manager, but they blame the cooks instead. No comped meal either.
I have been to the one in Huntsville several times and had a wonderful experience! However; I went to the Auburn location for a friend’s birthday and made sure the server and manager knew I had Celiac Disease. I explained that cross contamination will make me sick. However, my meal (I ordered the pork steak, baked potato, and salad) was brought out, and my server had plated my food with mac & cheese as the side, touching my pork. I explained to the server that I could not eat this food without getting sick because the pork had now been cross-contaminated and asked her to remake it. She took it back to the kitchen, but came back almost immediately with the pork re-plated and baked potato on the plate. I re-iterated to her that I couldn’t eat something that had been cross-contaminated, but the server insisted it was a different piece of pork meat. Not wanting to make any more of a scene on my friend’s birthday, I ate it, and got very sick from the meal. I wish all of the servers took Celiac Disease seriously.
Staff was attentive to ensuring food was prepared separately. Kitchen manager came to our table, without being asked, to explain how the food would be prepared to ensure no cross-contamination. Really appreciated the extra care for our family of celiacs.
I have eaten at Outback in Gilbert three times in the last month. I have ordered a Cobb salad each time. Unexplained that I had celiac disease. They said they would be careful and every time I have been sick. I keep going back because they say they are careful but unfortunately I have not found that yet. I will continue and keep trying because I love Outback, but beware.
Outback had a separate gluten free menu that included many choices. I was impressed they even had a dessert! I had a steak, salad (no croutons) and baked potato. I’m not one to make a big fuss about my gluten allergy, but our server immediately noticed my gluten free menu and said she would make sure my food was made properly. Our server was very knowledgeable and I didn’t get sick at all after dinner- which is very very rare for a restaurant meal! We will be back.
Great gluten free menu... lots of options. Steak of course is great and love the Alice Springs Chicken. Staff is very helpful and knowledgeable. Great take out option with curb side pick up. Have been there several times both eating in and taking out without any problems.
I told the waitress my son had celiac and we ordered from the GF menu, but all she did was write it down and said she would make a note. She was not interested in my questions about how the food was prepared. I think it may depend on the server, but this place is too risky. Partly our fault-we are learning to call ahead to restaurants during non-peak hours and ask to speak to the chef.
The staff was not super knowledgable, but you just have to emphasize to them what you need depending on your level of sensitivity. I got the grass-fed burger, but they do NOT have a gluten free bun. I ordered it without the bun. They do have a gluten free lava cake though, which was amazing.
My rating is for the accuracy of their gf menu only. WARNING:::::: The prime rib on their gluten free menu *does* have small amounts of gluten in the seasoning. I can verify this because I became very sick. However, I am a celiac's sufferer so the typical gf sensitive person might not have any reaction at all.
Gluten free menu. Server was very knowledgeable about GF. Once I explained that I had Celiac Disease they were very careful in the kitchen to not cross contaminated food. Manager brought food out separate from the rest of the orders. Had no issues after eating! Was very impressed with the whole dining experience.
I trust Outback for a safe delicious gf meal. I always get the same thing. The grilled salmon with fresh veggies and mashed potatoes. Oh, their Alice Springs chicken is also gf and delicious. The Chocolate Thunder from down under is also gf and out of this world!
They had 1 GF menu for the whole restaurant. Nothing special identifying the meal was gluten free, but no adverse reactions to my meal afterwards. Non-Celiac Gluten Sensitive. I react pretty quickly so can’t guarantee cross-contamination level is safe for Celiacs. Your mileage my vary.
Celiac daughter: They provided a gluten-free menu when requested. The waitress understood my daughter’s g-f diet need and assured me that the cook staff would be informed. There were sever main courses offered but few side choices. However, upon receiving her salad it was apparent that croutons had been placed on her salad and then removed.
This location used to have a manager with a celiac spouse and it was reliably safe and good. Since he retired a couple years ago, they are sloppy and often clueless on gluten concerns. The GF selection is okay but not great. Service quality has also become terrible. We stopped going there.
I have eaten at Outback before being diagnosed with celiac and enjoyed the food. After diagnosis I went online to read the gf options. It infuriated me to read we I can order a burger but I must tell server no roll! Seriously! They also go on to say, you may bring your own roll but do not give it to the wait staff to go to the kitchen!!! Furthermore, they continue to tell you keep the roll and build your own burger! That what we want to pick up a sizzling burger and assemble my own! The nerve of them!!!
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm