I love my local Outback. They are fabulous about dealing with allergy & gluten issues, including making dessert substitutions when I can't eat what's offered with a deal (which they absolutely don't have to do by policy, so I think it rocks that they do). If something is wrong (like a steak being the wrong temp), 99% of the time, a manager brings the food out to check on you & make sure it's correct. I think I've had 1 unfriendly server there (which is pretty amazing these days at most places), and I love the management team. Overall, the store is always very clean (though I'd love to see them do away with the air freshener in the bathroom because it can be cloying & it makes it tricky to breathe inside). The reason I'm not giving them 5 stars is because of something another review points out: the lack of the GF fryer. They had one, and they had amazing fries. I frequently bragged to people that our Outback had gone above & beyond corporate's GF menu & had purchased a GF fryer out of their store budget. Unfortunately, it broke earlier this year, and as of a couple of weeks ago they still had not replaced it. I understand that it is an extra expense, but I was truly hoping they'd replace it. That fryer was often the deciding factor for us if we were debating between a couple of restaurants, because it was one of the few places I could get fries. Since they've not replaced it, we've not eaten there as often as we had in the past, because some of the point of spending the extra money to go to the nicer restaurant was so I could have something I really miss. Given how amazing the store is with allergen info & avoiding cross-contamination, I highly recommend going. The GF menu is pretty impressive, and the food is always great. I'd be back to giving them 5 stars again if they would replace that fryer.
At one time, they had a gf fryer for fries but decided to do away with it. This was a huge let down for my children who very rarely get to order fries when we eat out!
Safe place for Celiacs and their food is pretty tasty too. Been here many times without any sickness following.
My son has celiac disease and is very sensitive to cross contamination. He has enjoyed about 20 delicious meals at this location and has never had an issue. Highly recommend! Great management.
What a wonderful Gluten Free menu. The staff suggested the Cheesy Fry appetizer. It is save since they have a dedicated fryer. OH MY-that was good. Our waitress told us about the burgers and the gluten free buns!! Right, they have gluten free buns!!! The dessert was great too. A few days later and I am still feeling fine so no cross-contamination!! I give this a three thumbs up!! Wait....oh....I only have two thumbs..can I borrow yours? :-)
Yes, it's a chain, which I'm always cautios of, but this Outback goes above and beyond! They provide bread, hamburger buns, and their fries are gluten free! An exclusive menu I've only found at this Outback, plus great service.. I highly recommend! :)
This was the first bad experience we've had at Outback. We were promptly seated, but had to wait 10 minutes for our waitress, while watching several waitstaff pass us by with no water on the table. The waitress we ended up with acted like someone who is on pills. Very odd behavior. The blooming onion was overcooked and greasy, but she did offer to bring another one. My ribs were delicious, but EXTREMELY fatty. My husband's quesadilla was overcooked. I don't know if this was an off day at this restaurant or if management is bad, but we won't return to this Outback.
We have had positive experiences at all Outback locations. They are very accommodating. Food is always good. Sometimes kitchen staff tends to not read restrictions and will add butter and bread on the plate anyways but our server kept watch to ensure it was corrected before coming to us. They take accountability for their errors and make up for it. Great customer service.
Ordered the ribs $ chicken dinner with loaded baked potato from gf menu. My meal was so good! Been many years since I've been to an outback. Waitress answered questions I had about cross contamination concerns. I learned manager is only person who cooks and handles food allergy orders here. Great place to dine!
We compete here often and as always, you have to tell them immediately but they are usually very good at taking care of you. You would think it would be cheaper to eat Gluten Free at home but my Son is highly allergic to Coconut and our grocery bill is deplorable. They treat us like family and only have a problem once out of 9 visits and they corrected immediately. Just make sure on meat and baked potatoes that they use Salt and Pepper ONLY and NOT their seasoning packets.
We have eaten here several times successfully. My son is a very sensitive celiac, so we all order gluten free to keep the residue off the table. The first time, the manager came out and said his sisters are celiac, so no worries. We really had a great experience, ordered ribs, baked potato, and gluten free chocolate thunder brownie. No ill effects. The second time, we had to tell the waitress twice not to bring the bread and I am pretty sure that she is the reason my son did get sick that time. The waitress just didn't understand. We will still try again, because the gf food is delish, but make sure to get a wait staffer in the know.
Most accommodating place for gluten free people. Separate menu that actually looks like a menu and it seams like staff is trained in gluten sensitivities/allergies. To top it off they have some gluten free desert options. Been there a few times and never had an issue.
Went there on Mother's Day and then today on Father's Day. The manager (Megan) was fantastic and the owner even made our son's salad himself. The owner and the manager both came and checked on our meal throughout our time there. We don't eat out much due to our son having Celiac, but having gone to this Outback twice with no issues, we will be going back. Our waitress worked with the manager to ensure that every precaution was being taken to avoid cross contamination.
They had a decent sized GF menu, but I got a little tummy ache when I got home for the night so I suspect there wasn't a gluten dedicated cooking area used. I'm not celiac so for me it'll only be some light aches, but just a heads up about those who are sensitive.
In the past Outback has been a staple for places to eat when traveling, however the gluten free menu has gotten smaller. At this particular location, the staff didn't seem well informed. They were very polite and nice and they knew they had a gluten free menu but that was about it. After all was said and done, we did get sick after eating there.
My husband and I have gone to the Outback several times over the past few years. They have a dedicated GF menu and their staff are incredibly well trained. Our meals are always delicious and I don't have to question if they are safe or not. Reasonably priced as well.
I just wanted to comment about policy at this Outback. I asked for and received a GF menu w/o any hesitation. My server took my order from the GF menu. Another person delivered my salad and announced that it had no croutons. then a third person delivered my meal and again announced it was GF. It is follow through like that , that gives you confidence that your food was handled properly.
Large gluten-free menu with lots of options. The staff is pretty knowledgeable. I have Celiac and went out to eat with my family here; I did not get sick.
I have a newly found love for outback! not only is their steak and sweet potato with butter and brown sugar DELICIOUS, but they are very careful about ensuring gf. my meal was brought out with the bourbon glaze on top of my steak, which was NOT gf, but the manager immediately cane out and apologized and had a whole new plate made for me. while I was starving when my friends enjoyed their dinner, the manager and waitress were very apologetic and helpful.
We LOVE eating gluten free at Outback. We typically order the "chocolate thunder from down under" brownie dessert for our appetizer because it is so incredible. They have a great gluten free menu and we've never had an issue with cross contamination in the 10+ times we've eaten there. (My wife has celiacs and is very sensitive) we usually get the Alice springs chicken and a simple sirloin and share them both. Ooh and the Caesar salad is great too. (Without croutons)
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