I love my local Outback. They are fabulous about dealing with allergy & gluten issues, including making dessert substitutions when I can't eat what's offered with a deal (which they absolutely don't have to do by policy, so I think it rocks that they do). If something is wrong (like a steak being the wrong temp), 99% of the time, a manager brings the food out to check on you & make sure it's correct. I think I've had 1 unfriendly server there (which is pretty amazing these days at most places), and I love the management team. Overall, the store is always very clean (though I'd love to see them do away with the air freshener in the bathroom because it can be cloying & it makes it tricky to breathe inside). The reason I'm not giving them 5 stars is because of something another review points out: the lack of the GF fryer. They had one, and they had amazing fries. I frequently bragged to people that our Outback had gone above & beyond corporate's GF menu & had purchased a GF fryer out of their store budget. Unfortunately, it broke earlier this year, and as of a couple of weeks ago they still had not replaced it. I understand that it is an extra expense, but I was truly hoping they'd replace it. That fryer was often the deciding factor for us if we were debating between a couple of restaurants, because it was one of the few places I could get fries. Since they've not replaced it, we've not eaten there as often as we had in the past, because some of the point of spending the extra money to go to the nicer restaurant was so I could have something I really miss. Given how amazing the store is with allergen info & avoiding cross-contamination, I highly recommend going. The GF menu is pretty impressive, and the food is always great. I'd be back to giving them 5 stars again if they would replace that fryer.
At one time, they had a gf fryer for fries but decided to do away with it. This was a huge let down for my children who very rarely get to order fries when we eat out!
Safe place for Celiacs and their food is pretty tasty too. Been here many times without any sickness following.
My son has celiac disease and is very sensitive to cross contamination. He has enjoyed about 20 delicious meals at this location and has never had an issue. Highly recommend! Great management.
What a wonderful Gluten Free menu. The staff suggested the Cheesy Fry appetizer. It is save since they have a dedicated fryer. OH MY-that was good. Our waitress told us about the burgers and the gluten free buns!! Right, they have gluten free buns!!! The dessert was great too. A few days later and I am still feeling fine so no cross-contamination!! I give this a three thumbs up!! Wait....oh....I only have two thumbs..can I borrow yours? :-)
Yes, it's a chain, which I'm always cautios of, but this Outback goes above and beyond! They provide bread, hamburger buns, and their fries are gluten free! An exclusive menu I've only found at this Outback, plus great service.. I highly recommend! :)
Outback is one of my safe go to options. Love the aged cheddar bacon burger and baked potato. Never had an issue in my countless times here. I do know a celiac who reacts to their lettuce for some reason so I don't eat it but otherwise great! Edited: after numerous times eating here without issue I did get contaminated our last visit. Probably means outback is out as a choice :(
The server ok he take all notes for my celiac and my IBS Syndrome but service was so so ... The cook did a amazing job everything was perfect ! It was my first meal at restaurants since March
exceptional gf menu. very accommodating. they understand celiac and gluten issues. many menu items to choose. It makes a celiac sufferer feel like just one of the crowd. while you are.limited to the gf menu, you have so much to choose, and it includes a dessert item!!
Outback was one of the first places to get gluten free dining correct. I used to enjoy eating at this chain because I knew I could trust my meal was going to be safe. I have never gotten sick at an Outback but within the last few years the quality of the food has gone down hill. The gluten free menu has shrunk in size and the price feels outrageous for a small steak and a pile of mashed potatoes.
They have a great GF menu with lots of choices. Our waitress was very familiar with celiac and gave us great info on how they mugs were cooked, etc. We all left happy with no subsequent tummy aches so Outback will for sure be on our list of places to eat out.
I was contaminated once out of several dinners here. Another time I was given the wrong meal which came loaded with fries. We were able to clear it up quickly and the manager made sure the entire meal was re-made properly and they wound up comping the meal. I’ve been very satisfied with my meals and the attentiveness to allergies we’ve received so far. (How did I get contaminated? I’d ordered shrimp with my steak one time, asking for no seasoning, just to be sure. It came out with seasoning and I stupidly ate it, not thinking.)
Outback is a fun restaurant if you aren’t a cilac. Every time we have gone there we usually bump into a gf mixup. Sometimes they get it right but sometimes they don’t.😾😼I will List it as cilac friendly but it is not the best option for gf food on Staten Island
while our waiter was very good, the food was not. I ordered from the GF menu and informed the server. I had to send back my steak twice because it was like leather, and ultimately ate only veggies and part of a potato. I began feeling ill before we left the restaurant. I considered it a bad experience.
I chose to eat here because I usually don't have a problem eating at Outback locations. This time my food was delicious and steak was cooked perfectly, but unfortunately I was contaminated which was not great timing since we went to the hockey game following dinner.
Food was delicious! However, when my salad came out and I asked to confirm it was gluten free, the person who brought it to me looked like she didn't know and didn't care. Upon inspection, it was obvious the croutons had just been taken off the salad, leaving crumbs behind. Our waitress gladly got me a new one, but it seems like they should take more precautions when it's made clear that an item NEEDS to be gluten free due to celiac disease.
Ate here twice, no reactions. The sirloin was the best steak I've ever had at an Outback. It was cooked perfectly, but a bit too spicy for me. Potatoes were a bit salty, but I am not a big salt user, so they might be fine for most people. Had Alice Springs chicken the other time. Slightly overdone.
Nothing says, "happy 40th birthday" like being the victim of cross contamination! 😭 We researched online prior to going out to eat at a restaurant in Shenandoah tonight. Outback Steakhouse's website claims that it "is serious about gluten-free" so we decided to give it a go. I was pleased to see so many items on their gluten free menu. My husband and I split a gluten free Caesar salad as an appetizer since there were no other GF appetizers on the menu. I ordered the Alice Springs Chicken and a fully loaded baked potato. I was very clear with the waiter that I needed him to let the kitchen know that I have celiac disease and definitely needed a gluten free meal. He assured me that he would and that Outback was serious about gluten free. Along with dinner, I ordered a house margarita that I only took a few sips of because the flavor wasn't as good as my favorite one elsewhere but I didn't complain. Instead, I ordered an Angry Orchard to go with my meal. I only drank half of it because it tasted like beer. I also only ate half of my meal because I started feeling nauseous and bloated before I could finish it. We promptly paid and left the restaurant. An hour later, I look like I'm 6-7 months pregnant and am absolutely miserable! I contacted the restaurant and spoke to a manager named Kelly. She apologized profusely stating that her roommate also had celiac disease, could sympathize, and offered to comp my meal. I told her that I appreciated the gesture, but wanted her to know that I felt obligated to let others in the GF Foodies Facebook group and on the Find Me Gluten Free app know about my negative experience tonight. As promised, here's my review of the Outback Steakhouse on the feeder of I45 in Shenandoah; buyer beware!
We ate there today and food and staff were both a 5! Incredible!!
I've never had a gluten issue here, but they always overcook my steak. Don't order lobster at this location either, it's usually rubbery. The Alice Springs Chicken is always good though! Just wish they had a dedicated fryer for French fries.
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