I will definitely eat her again. I had a wonderful meal and they have a GF menu. I explained to our server, Miranda, that I have celiac and have a severe dairy allergy. She talked to the chefs and ensured my meal would be safe to eat. I had no reaction at all to this meal and for me the tiniest amount of gluten sends my heart out rhythm.
This place was great! I used my NIMA tester and I was impressed. My salad and tangy tomato dressing were GF. My loaded baked potato was also GF. The first steak they made me came back with gluten. However, the manager realized it was the seasoning and sent me home with a new steak that did indeed test GF. Great staff!
They accommodated my gluten and dairy allergies beautifully. They have a separate GF menu. The service was a bit slow but I was impressed the owner came out to check on us when he heard about the allergies. I will definitely go back.
Awesome gluten free menu and they were so nice and understanding.
I have a severe gluten allergy, and I’m thankful that Outback offers a gluten-free menu. I've dined here several times when Andy was the owner and never had any issues. However, since he left, the restaurant’s quality has significantly declined. On October 19th, my friends and I visited for lunch. I requested a gluten-free menu from the host, and when we were seated, I immediately informed our waitress about my severe gluten allergy. She assured me there would be no issues.
I ordered strictly from the gluten-free menu: grilled shrimp (no seasoning), a Caesar salad (no croutons), and a sweet potato. When the Caesar salad arrived, I noticed crouton pieces in it—this is a major issue for someone with a severe gluten allergy. Thankfully, I hadn’t eaten any yet, but our waitress didn’t return for a long time, so I had to watch my friends eat their appetizers and salads while I waited.
When the waitress finally returned, she didn’t seem to treat the issue seriously at all. Then, the shrimp arrived—ice cold and mushy. It was unpleasant. I had to ask the manager for a discount due to the nearly gluten-contaminated salad and the cold, unappetizing shrimp. Needless to say, I won’t be returning. If I could give zero stars, I would.
I had a disappointing experience at Outback Steakhouse, particularly as someone with celiac disease who relies on restaurants to handle dietary restrictions carefully. Outback even offers a gluten-free menu, so you’d think they would be extra cautious—but that wasn’t the case.
I ordered a gluten-free salad, only to find croutons mixed in after I had already taken a bite. This kind of oversight is unacceptable and could cause serious health issues and potentially painful outcomes later tonight for me. Having a gluten-free menu means nothing if staff aren’t diligent about cross-contamination.
On top of that, my steak, ordered medium rare, arrived rare and barely cooked. It was also excessively peppery, which overpowered the flavor.
While the staff did check in with me when I raised my concerns, their response left me feeling frustrated. They seemed unsure why I was so upset and asked questions that didn’t help address the situation. It felt like there was a lack of understanding about the seriousness of gluten intolerance and celiac disease.
Outback’s lack of attention to food safety, even with a dedicated gluten-free menu, and the overall handling of my concerns made this visit a disappointment. I hope they can take steps to improve because this experience did not meet expectations.