I have celiac disease. I have never before been able to eat at Panera bread until recently. It was an amazing experience! I ordered online and I could easily find gluten free options by putting "Panera Bread gluten free" into Google. The official Panera Bread website came up with a list of gluten free soups and salads, a long with a choice of sides. The only downside is that the online ordering didn't have a gluten free section so you did have to Google for the separate menu and in order to signify the need of gluten free I put Gluten Free under special instructions. Tasty food! Definitely would eat there again.
I ordered off the gluten free menu. Manager reinforced to the cashier how to tag the order as gluten free and that she would notify the prep line. Order arrived and I found fried wonton wrappers under the apples on my salad. These were definitely not gluten free. I approached the prep person and she appeared confused, did not understand that the item contained gluten and was meant to be left off the salad. The manager apologized and prepared a new salad. Panera has the safety measures in place and the manager knew them, but if the employees on the prep line aren’t trained then the policies are useless.
— Not at all
— Separate gluten-free menu
— Not Much
They gave me the wrong dressing on my greek salad, greek salad dressing is not sweet. Its already the only thing i can eat at Panera that doesn’t make me ill. I ate it and felt sick later and have no way of knowing if it was the salad dressing or something else i ate and now I’m scared to go back.
They have an allergens list available. If you tell them you have an allergy, the manager makes your food themselves. Still can't guarantee no cross contamination but I got a salad and didn't have any issues.