Absolutely the last time I give these guys a shot at my business. I know I can look it up on line but my connection was slow so I ask the young man taking the order if they had a gluten free menu as I know they have options. He ran to the back and came back and said it's marked on the menu. I looked and it isn't. The manager could not take time to talk to me so that's it for me.
I ordered off the gluten free menu. Manager reinforced to the cashier how to tag the order as gluten free and that she would notify the prep line. Order arrived and I found fried wonton wrappers under the apples on my salad. These were definitely not gluten free. I approached the prep person and she appeared confused, did not understand that the item contained gluten and was meant to be left off the salad. The manager apologized and prepared a new salad. Panera has the safety measures in place and the manager knew them, but if the employees on the prep line aren’t trained then the policies are useless.
— Not at all
— Separate gluten-free menu
— Not Much
They gave me the wrong dressing on my greek salad, greek salad dressing is not sweet. Its already the only thing i can eat at Panera that doesn’t make me ill. I ate it and felt sick later and have no way of knowing if it was the salad dressing or something else i ate and now I’m scared to go back.
They have an allergens list available. If you tell them you have an allergy, the manager makes your food themselves. Still can't guarantee no cross contamination but I got a salad and didn't have any issues.