I love their pizza and their rewards program. I feel more comfortable eating there so I can watch and make sure they are careful about cross contamination (so I haven’t tried delivery or ordering online). I’m a Celiac and have never gotten sick.
The staff was fast and friendly and conscious of the Celiac Allergy.
They have 2 options for gluten free- regular gluten free crust and a cauliflower crust. I am also dairy free and they have a vegan cheese!!!!! The staff went above and beyond. They pulled out a pizza crust box with the ingredient list for me to look at. They got a fresh cutting board for my pizza. Super service.
Called to confirm other reviews about Celiac friendliness. The person I spoke with didn’t know the difference between gluten free and gluten safe, gluten allergy, cross-contamination, etc. Likely others in the restaurant are knowledgeable, but it seems not everyone is trained, so we are skipping Pie Five for now and will use caution if we try to talk to someone different later.
I went to Pie Five soon after they opened in Springfield, and it was alright then. The gluten free crust is extra charge, and they also have vegan options. After a few months of being open, they became very sloppy with their work, including normal pizzas. They don’t do much to avoid cross contamination, and the last time I went, they put my gluten free pizza on the same cutting stone, covered in flour, that the pizza before me had been on, which wasn’t gluten free. Eating here has made me sick on the last three occasions that I went. The gluten free crust doesn’t taste particularly good in my opinion, either. If you have celiac, the risk to be glutened is very high here.
This location appears to have just recently closed. Was great for our gluten free child. Dedicated sauce container, individually wrapped crust. Employees well trained. The crust only comes in full size and is a $2 add on so is a little expensive for a child.
We ordered two pizzas at the same time. One gluten-free, one normal. Where they did have a gluten free crust and its own baking tray, they used the same exact utensils to cut the pizza, thus cross contaminating it. If you choose to eat here be very specific with them on what they need to do.
I am very celiac and have a hard time finding places to eat. Upon request they make their GF pizza in the back with fresh ingredients so there is no contamination. The oven is the same but with it being on a pan they don’t get contaminated. They have their own cutting board and pizza cutter on a separate counter so they’re not mixing. Best pizza I’ve ever had. Definitely should check it out if you are celiac and even those who aren’t fully celiac!
The staff was super nice! I told them I was gluten and dairy free and they all changed their gloves. They use a brand new pizza slicer and board for my pizza. They also take extra pro cautions and put the pizza in a to go box so there was no cross-contamination!
This is not safe for Celiacs. High risk of cross contamination. Spoons were not changed.(contaminated sauce used) Gloves were changed, but no hand washing. Chose to not eat here for our safety. This may be a good option for someone just trying to lower their gluten intake, but not for someone who has celiac or gluten intolerance.
Owner has gluten allergy! Came over personally to our table to make sure our daughter and I had a good experience! Super friendly staff! Just tell them how sensitive you are and they will take care of you! They did use a dif spoon to sauce the pizza etc. Very happy with experience and no reactions from our daughter with Celiac or me with a gluten insensitivity.
Good GF pizza, decent size, for a reasonable price! We'll be back.
Super careful about cross contamination. They prepare the pizzas separately and use separate cutters. Knowledgeable staff!
I am a very frequent customer. When I order and say that I am gluten intolerant, the staff always knows exactly what to do! The gloves are changed, clean spatula used, the pizza maker lets the pizza taker outer know there is a gluten free pizza in the oven, and separate board, cutter and other tools designated GF only are used. Most importantly, the pizza is DELICIOUS! AND I love using the app to earn points!
Went on a very busy Saturday and they accommodated us incredibly well. The pizza was so good and staff was knowledgeable!
After a brief chat about their gluten free pizza crust, the gentleman behind the counter asked me if gluten free was an allergy or by choice. When I mentioned celiac, he made sure he used all different utensils (and changed both gloves) The entire staff was very accommodating and understanding. I completely appreciate and will be back.
The staff was very knowledgeable about the ingredients in their food and were more than willing to check labels if they were not 100% sure. The vegan cheese was a great alternative as well! They changed their gloves, used different utensils and cutting boards to cut the pizza, and cleaned their space for me before making my pizza! Awesome service and very friendly!
Cross contamination is a huge issue here.
They try, they really do, to make your gluten free pizza carefully. However, even changing gloves, there is still cross contamination from reaching in to grab toppings. They are all shared toppings, I was definitely glutened here eating a SALAD. My son, who is also celiac got the runs last time too. It’s a shame because it’s the best pizza crust ever :(
I had at least four pizzas while in the area for a conference... ALL delicious! if you've never been, it's very similiar to a Subway or Chipolte where you order and build going down the line. They change gloves and alert everyone handling the pizza to the allergy. They do mention on their menu that cross contamination is unavoidable, but their care and alerts left me with no ill effects.
although they have GF crust, they cross contaminate everything else on their pizza. no changing of gloves after touching regular crusts. same sauce container and spreader, etc.
They offer a gluten free crust for a 2 dollar up charge. Their crust is so good especially for it being gluten free! They make a conscious effort for keeping pizzas as gf as possible.
The pizza is good, but the cross contamination is high risk. They ask if you are allergy or preference, but then they use the same sauce and spoon that they dragged across the floor dough on your crust. And even though they change their gloves, I watched the way they handle the toppings with the other pizzas. They have touched the other dough and then grab handfuls of ingredients from the containers. I can't recommend this place for individuals with the allergy. I will not be going back.
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