Review of Pinched on the River

443 E Illinois St, Chicago, IL 60611

Overall Rating

Review


I’ve never had such an awful experience at a restaurant relating to my celiac before. I ordered a gluten free pita roll and when it came out, I took a bite and it tasted suspiciously good. I waited for the waitress to come back and asked her if my pita was gluten free and she said no. I kindly asked that my plate be remade because I had ordered a GF pita roll due to my celiac. She immediately responded, “You NEVER ordered a gluten free pita.” First of all… what the f??? Even if this was true, you don’t respond to anyone this way. But of course, it was NOT true because I literally cannot eat a regular pita and would never order a regular pita. When my friend confirmed to the waitress that she had also heard me order GF, the waitress said, “If you had ordered a GF pita, I would have known because we have GF pitas so it would have been easy to write down.” ….She’s telling on herself because, yeah, I KNOW you have GF pitas which is why I ordered one - and it SHOULD be easy to write down, she just wasn’t paying attention. I asked her why she was arguing with me about what I ordered instead of finding a resolution. She acted surprised I called her out and then angrily took my plate and walked off - without saying if she would be replacing it. Eventually, she did come back out with the GF pita roll and apologized and was suddenly very nice - likely to save her tip. Entirely unimpressed and pretty appalled to be honest.

TLDR: Rude waitress arguing about what I ordered; if you do decide to go, make sure to clarify that you have celiac and that they heard you say gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago

Celiac