Pizza Hut

I called to order my food as instructed online to tell them I have celiac, I don't just want low gluten I need gluten free. the kid taking my order couldn't have cared less. he said "kay, what do you want?" I ordered the gf pizza (they only have pepperoni and cheese) and again stressed that I have celiac. the kid said "sure, 45 minutes". I am certain he didn't even relay my condition. when the pizza got here it was BURNT (completely black around the edges with crispy cheese) and had some sort of flour on the bottom. it could have been gf flour, but from the kid taking my orders reaction I doubt it. pizza tasted like burnt cheese on an even more burnt cracker. will not be ordering from them anymore.

Celiac friendly?

No

Online ordering has a disclaimer about not being a gluten free environment. Does not give any options for notes to the staff like asking about changing gloves, etc. never had any issues, but they use a premade udis brand crust. Nothing special.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Pizza Hut has a GF crust made by Udi’s. Their website explains how they limit cross contamination but says to call. The store manager there is amazing - very kind, knowledgeable about cross contamination, and helpful. I found him to be the most reassuring of all the fast food places that a 13-year old boy wants to eat at.

And then the pizza itself was yummy!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good vegetarian options
• Offers delivery
• Offers online ordering

Pizza is good, not the best crust I’ve had, but good enough. I haven’t been sick from eating there, have ordered several times.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for takeout
• Good vegetarian options
• Offers delivery
• Offers online ordering

Does not offer gluten free crust anymore

Is there a gluten-free menu?

— No gluten-free information on the menu

The gluten free pizza is disgusting and the manager frequently abuses employees. Deplorable honestly

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None