Ponds Hilo

I have eaten here twice. No gluten free menu. They act confident in what is and is not gluten free. First time I had a reaction to the rib dish (possibly the BBQ sauce they said was gluten free). The second time there was gravy on my roast and I asked twice if it was certainly gluten free and was told twice is definitely was. I got a very bad gluten reaction. I tried eating gluten free here twice both times with bad reactions each time. One of those restaurants that think gluten is only soy sauce….

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

Hostess told us no GF menu, no GF indicator on regular menu, but that they had many options. The server informed us that the only GF options were their salads or possibly grilled fish. No GF bread for burgers and no mention of making it a lettuce wrap. We left without ordering.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

No GF menu. However our waiter was very knowledgeable and checked in the kitchen with the chef multiple times to make sure. Most of their sauces and soups are made with cornstarch and can make most meals GF. I’d highly recommend. The best dinner we’ve had on the island.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Our waiter was knowledgeable of multiple food allergies. He and the chef were accommodating with our concerns and requests. My 10 year old had a delicious meal and drink without getting sick. I highly recommend!

Celiac friendly?

Yes

I was hesitant to eat here based on reviews from several months ago, but the restaurant was highly recommended by staff at our hotel. The restaurant now has a printed gluten free menu and our waiter was very knowledgeable. In fact, he said "no croutons " for my salad before I could ask. Our food was delicious, and I did not have any symptoms after our meal. We enjoyed the view of the pond and the gentle breeze blowing through the window. We would definitely eat here again.

They had a hand-written GF menu - but brought out soy sauce with the seared tuna. Some of the GF options included teriyaki sauces as well - skeptical that they have a good understanding of GF options - order carefully. Otherwise, the food and ambiance is good.

Celiac friendly?

No

Would not recommend this restaurant. No gluten free options or alternative selections. So had a salad ...again!

Celiac friendly?

No

Restaurant manager had no idea they were listed as having gluten-free options and no interest in modifying even the salad.

bright my gf 4 year old, hoping to find something to feed her. . she had rice ; (

Fresh food. No GF menu, but they will work with you. Knowledgable about cross-contamination, and took precautions. The tropical slaw is super yummy and I generally dislike slaw.

Celiac friendly?

Yes

Ordered salad and told them was gf but came with croutons and bread crumbs all over it. Then the server never checked back. I will never go back!

The waitress was very knowledgeable about my needs as a celiac. I explained that I was highly allergic and the waitress told me that she would personally tell the chef and the other staff to make sure I was not cross contaminated. My food was wonderful. They even had creme brûlée that was GF. Definitely worth the higher prices.

Celiac friendly?

No

Knowledgeable staff. Willing to alter dishes. Good food. Nice view.

Celiac friendly?

No