Ponds Hilo

3 recent ratings
$$ • Restaurant
66% of 3 votes say it's celiac friendly
135 Kalanianaole Avenue
Hilo, HI 96720

Top Reviews


Not celiac

Overall Rating

Review


Hostess told us no GF menu, no GF indicator on regular menu, but that they had many options. The server informed us that the only GF options were their salads or possibly grilled fish. No GF bread for burgers and no mention of making it a lettuce wrap. We left without ordering.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

Updated 2 days ago read full review

Celiac

Overall Rating

Review


No GF menu. However our waiter was very knowledgeable and checked in the kitchen with the chef multiple times to make sure. Most of their sauces and soups are made with cornstarch and can make most meals GF. I’d highly recommend. The best dinner we’ve had on the island.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 weeks ago read full review

Celiac

Overall Rating

Review


Our waiter was knowledgeable of multiple food allergies. He and the chef were accommodating with our concerns and requests. My 10 year old had a delicious meal and drink without getting sick. I highly recommend!

Celiac friendly?

Yes

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Appetizers

Categories

  • Lunch
  • Restaurant
  • Seafood

Photos


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More Reviews


Overall Rating

Review


I was hesitant to eat here based on reviews from several months ago, but the restaurant was highly recommended by staff at our hotel. The restaurant now has a printed gluten free menu and our waiter was very knowledgeable. In fact, he said "no croutons " for my salad before I could ask. Our food was delicious, and I did not have any symptoms after our meal. We enjoyed the view of the pond and the gentle breeze blowing through the window. We would definitely eat here again.

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


They had a hand-written GF menu - but brought out soy sauce with the seared tuna. Some of the GF options included teriyaki sauces as well - skeptical that they have a good understanding of GF options - order carefully. Otherwise, the food and ambiance is good.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Would not recommend this restaurant. No gluten free options or alternative selections. So had a salad ...again!

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Restaurant manager had no idea they were listed as having gluten-free options and no interest in modifying even the salad.

Updated 4 years ago read full review

Not celiac

Overall Rating

Review


bright my gf 4 year old, hoping to find something to feed her. . she had rice ; (

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Fresh food. No GF menu, but they will work with you. Knowledgable about cross-contamination, and took precautions. The tropical slaw is super yummy and I generally dislike slaw.

Celiac friendly?

Yes

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


Ordered salad and told them was gf but came with croutons and bread crumbs all over it. Then the server never checked back. I will never go back!

Updated 7 years ago read full review

Overall Rating

Review


The waitress was very knowledgeable about my needs as a celiac. I explained that I was highly allergic and the waitress told me that she would personally tell the chef and the other staff to make sure I was not cross contaminated. My food was wonderful. They even had creme brûlée that was GF. Definitely worth the higher prices.

Celiac friendly?

No

Updated 7 years ago read full review

Not celiac

Overall Rating

Review


Knowledgeable staff. Willing to alter dishes. Good food. Nice view.

Celiac friendly?

No

Updated 7 years ago read full review

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