Review of Powerhaus Wholesome Pizza & Eats

Got order wrong even after talking to 2 people. Trainee struggled and gave phone to another staff. Ordered gluten free crust. Picked up, drove home 20 minutes, opened box to a wheat based crust. Receipt confirmed. I wouldnt have known except that my wife also ordered a GF crust and that one was correct (at least hope so) and looked different. That can be serious mistake for someone sensitive with celiac.

Then, the poor customer service when I called them. I asked for a redo of the pizza and deliver it, or refund my money. Manager (26feb2022) said ‘they’re not a delivery service’ and that I would get a free pizza next time. Super confident about that happening. I suggested a refund, to which I was hung up on. Not at all customer focused or empathetic to their mistakes impact on customers

Update 27Feb: Owner reached out which I appreciated because the whole perceived poor customer was odd-the hang up after requesting refund.

The owner said they were refunding charge. So, here it is… We ate my wife’s pizza which I thought was pretty good. This one had the GF crust which I thought was good

However, the customer service training and procedure to ensure that when a GF pizza is ordered, a GF pizza is what is delivered needs some improvement. No excuses on making that mistake. Redundancy maybe is needed 3 Stars with potential of 5 IMO after some improvements

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good