Review of Red Lobster

My daughter went to the deer park red lobster with her cousin on 3/5/2023 Sunday evening. My daughter has celiac and she asked the waiter for gluten free menu. She ordered a cocktail shrimp and a salad without croutons. She double checked with the waiter to make sure do not put croutons inside her salad because she has “gluten allergy”. However when the waiter put the salad on the table and there were crotons inside the salad. My daughter asked the waiter to replace it so she can safely eat her salad. The waiter was “nice” and took the salad back. After 5 min and he came back with a new salad without croutons. My daughter felt suspicious for some reason so she didn’t eat the salad. Her cousin ate the whole salad, but guess what she found when she almost finished her salad? Few pieces of croutons at the bottom of the salad! So I assume the waiter took the salad with croutons to the back and took out the croutons with his hands and gave the salad back to my daughter! This waiter has no professional ethics. He could make someone has allergy super sick! I strongly feel this must was not his first time do this and he also is not the only waiter does this. This is horrible business and Red Lobster needs to train their employees! I’m happy that my daughter didn’t eat it, otherwise today she could end up on bathroom floor or hospital!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average