Review of Red Robin

15503 South La Grange Road, Orland Park, IL 60462

Overall Rating

Review


This location did a very poor job of accommodating a gluten free diner. I was given the allergy menu, and ordered a turkey burger , gluten-free. Luckily, I read the menu closely or I would have been in a world of hurt when the server brought the burger smothered in the non-gf mayo sauce. He was no where to be found, and my niece was left to eat her kid's meal by herself. Another waiter saw I wasn't eating and asked if there was a problem. He was surprised at the lack of knowledge by kitchen staff and took my burger away. A few minutes later the original waiter brought me a "new" burger which was really jut the original burger, still swarming in mayo, on a new gf bun. The manager, who took quite some time to make it over, offered me yet another burger and I declined as my niece was already done eating and I no longer wanted to take my chances. She offered me a gift card for future visits, which I found rude as they would not just pay for my Niece's food, the same amount as the gift card. This truly was an awful experience, and another lesson in reading carefully.

Updated 11 years ago