Review of Red Robin

Had lunch here. I ordered the basic cheeseburger on a GF bun with broccoli instead of fries, since the waiter seemed unsure if the fryer was shared or not. When the food came out, there was no purple toothpick in it signifying allergen protocols, even though I had told the waiter I have a gluten allergy and need GF food. I asked the server if the food was GF and she said yes. I also got the chicken ensenada to go, again requesting GF. After eating the chicken meal for dinner at home, I had symptoms of being glutened, which lasted for 9 days.

I left a comment on the Red Robin website detailing my experience, just so management could be aware since it is the company’s policy for personnel to be trained in allergen protocols. I did not request a response, but the manager of the establishment did get in touch with me, apologized, and stated they would retrain the employees.

This was over two months ago. I may try another Red Robin, but I don’t think I will give this particular one a chance again. The flavor of the food was okay, but not good enough to risk my health a second time.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average