Review of Rôtisserie Scores

I got take out from Score’s Dorval by calling. I ordered by phone to explain I need the meal to be gluten free. When I got there, since the box was closed tightly with a plastic strap, I asked the girl to cut the plastic strap to open the box. I said I need to make sure there wasn’t any bun in my meal since I’m celiac. The girl went to get her colleague (or manager?) for some reason. Her colleague (big blond girl) went and took my box in another area so I could not see. She opened the box and I saw her manipulating it quite a bit and walking around. She came back minutes later with the box that she had already reclosed with the plastic straps. I ask her If she saw a bun in my meal and took it out because since I have celiac I’ll get sick if the bread touched my meal. She said no bread, all good, she opened back the box to show me for 2 seconds and closed it back with a lying smile on her face. The other girl was also smiling very uncomfortably. This made me super anxious because I felt like they were lying to my face. Also when I got home I noticed they gave me a piri piri version of what I ordered and charged me extra!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Offers delivery
• Offers online ordering