They DO have a gluten free menu and even a bun, however, they have gone completely electronic. You have to use your own phone to get online (in the middle of the mountains) to view their gluten free menu. The servers are trained to use their own phones and bring up the menu for you (the site makes you use the location of the restaurant before you can view the menu on the phone...and who knows the zip code when you are just passing through? My sister couldn’t get the site to load on her phone at all). The problem with that scenario is we happened to have the only server who doesn’t carry a smart phone. He was smart (and kind) enough to go get his manager, who ultimately took our orders for us and helped him deliver our food. The food was good. The experience was frustrating (although not near as bad as Paula Dean), so I’m not sure if I can say the restaurant chain itself has make recent customer friendly decisions. The staff (manager mainly) was friendly and understanding (I did offer that we could leave without ordering when the waiter himself couldn’t help us...and that wasn’t a threat but more of an offer as he couldn’t help us)
They have a gluten free menu and when I ordered my meal they asked if I was celiac. I told them yes. They brought my meal to the table and told me that the chef cleaned an area on the grill to prepare my food. Great service.
I asked for a GF bun at least 3x and I was still served a gluten bun. I questioned the server and she took my plate and brought it back and told me 2 cooks confirmed that it was GF. I asked for the manager who then said it was not a GF bun. I left!
The only reason I gave one star is that no stars is not an option. We did not stay to eat. When we asked for a gluten free menu we were told that "it is all on line look it up" and absolutely no effort was made to assist us to find gluten free options. With so little effort made toward customer service we were afraid that it would be similar or worse with our food preparation.
Our server was unsure about a couple things so she brought the manager over. Our questions were answered. The order was correct. It was early and not at all busy so we felt pretty safe. Didn't get sick so I'd say the did everything according to protocol.
Staff knowledgeable and helpful. Highly recommend the tasty food. There is a gluten free menu but it is just a list printed off a computer with no item descriptions so you have to go back to the primary menu. An organized consolidated gf menu would have made this a five star review.
We had lunch here on a road trip. The waitress was knowledgeable and offered to bring us the allergy binder, which lists which items on the menu are gluten free. My Celiac daughter had the grilled chicken on the kids menu, broccoli, and grapes. When the food was bought out, the server again confirmed that it was gf. She loved the chicken. We would stop here again.
Very dependable options . They have printed sheets , some.staff knew this others didn't. So they need some awareness training of what is gf. But when we made it known staff went to check with the kitchen to ensure it would be gf . Steak . Ribs . Sauces . Potato and beans were our choices and no problems . It's on our always an option list and not just if all else fails .
Was very impressed with our waitress and how serious she took it when I informed her that I have Celiac Disease. No gf menu but was able to look online at gf options. They did inform me that they had gf bun and pasta. I had the burger with gf bun and a loaded baked potato. Delicious and did not get sick at all!
Staff was friendly, knowledgeable, and accommodating. Restaurant was clean. Separate gluten-free menu. Burger on gluten-free bun was great. Substitute the fries as there is no dedicated fryer. Also, no gluten free desserts which accounts for the 4 stars. Otherwise, very good.
Best location of RT I’ve ever been to! Very accommodating. Server offered to bring me GF potato salad and anything else I wanted from the garden bar from the kitchen so, in her words, “it didn’t have any contact with other potentially harmful foods and they could use a clean surface and different cooking utensils.” Wow!!!! I nearly fell out of my chair! She let me tell her everything I wanted and they brought me two giant plates (see pics) and then I had one of my typical orders- chicken and baked potato. The chicken was cooked perfectly as was the potato! Great experience while traveling out of town!
Extremely safe restaurant! I’ve eaten there several times and (so far) have never been sick. Ask for their allergen menu and make sure you notify your waitress of being gluten free and everything will be ok.
We had a great experience at RT! I had called ahead to verify gluten free items would me made separately and was told yes. Our waitress was awesome and took my son’s GF card to the chef and returned it with no issues. My son ordered GF pasta with tomato basil sauce and he absolutely loved it and later a sundae. We had no issues! ❤️
If I could give zero stars I would. We sat at our table for 15 min before our server approached. Not knowledgeable AT ALL about GF. Went with the salad bar and ended up leaving 30 min in because my salad literally had clumps of dirt on it!! My table mates noticed the same thing and since our waiter had t brought drinks in 30 min, we left. Terrible experience!
The staff, I encountered did not seem familiar with their gluten free menu which turns out is only available on line. Once you wade through the menu, it is not that big of a deal. I am not confident the have a celiac safe prep area.
Neither the hostess or waiter were helpful. Told me all the info was on-line. Then several attempts to pull up gluten free list on line failed. Unless you are okay with just pick from the salad bar- don't go- they don't know anything nor do they care to assist you. There is no gluten free menu anymore
This has gone from a 5 star review to a 2, at best. First experience here was about 2 years ago and the manager cooked my food herself to ensure safety. Latest visits included very poor service, lack of knowledge, incorrect orders when food received and subsequently sick as a result. Two visits like this and we are pretty much done. Haven’t been back in a long time.
Just wish they still had dedicated fryer but still good burgers and other options for sides and have never had a problem there.
Less than 1star, a zero.The waitress and manager were not knowledgeable about gluten free options. My husbands food order was sent back before I even tried to order and therefore I had to sit and watch him eat. There " gluten free menu" is not accurate, it contradicted the Celiac website and my own personal knowledge of foods. I didn't eat!
Their allergen menu online is SO useful! I ordered a chicken sandwich and knew to ask for no sauce because it’s made with flour. Our food took a while to come out, and when she did bring it, she apologized for the wait and said it was because she had the cooks clean the grill. The fries aren’t safe for celiacs, though.
If I could give a 0 stars I would! The staff was EXTREMELY understaffed, our food was cold, my son's fries came out 10 minutes after the rest of our food and that was after a long wait for our food. I have a gluten allergy, told them this and the waiter assured me I had a gluten free bun; before we even left the restaurant I was throwing up! Will never go back or reccomend!
Save your money. Only gluten free items are pasta and hamburger bun. Our waitress forgot I was wheat allergic and served me a regular bun. She never told the chef either. I thought it was a gf bun and ate part of it. The itching started almost immediately. Today I am at work waiting for the digestive bomb to drop. :( They have no idea about the the effects of gluten on a non-gluten system. Stay away!
This was my first time their and I had gotten sick. I ordered from the gluten free menu and told the server it was an allergy, I think she had forgotten to put that in cause she was very forgetful and messed up on our order. I won't eat here again
The chain has a binder with special menus for various allergies, including gluten free. I ordered the blackened Tilapia, steamed broccoli, and a baked potato and it was all tasty. The staff was kind though did not seem knowledgeable beyond providing me the special menu. I feel good and would eat here again.