Had a great experience at Rusty Bucket tonight.
They accidentally put fries on the plate with my gluten free burger, which I can’t have since those aren’t gluten free.
I wasn’t upset or anything, that was no big deal to me. But I was impressed because the manager and waitress personally apologized, comped my burger, and gave me a piece of gluten free cheesecake.
We also had great service from the waitress. Didn’t quite get her name… Anne or Amber 😅
I just learned I have gluten sensitivity recently. So happy to learn they had a menu for me.I had the chicken BBQ sauce and green beans, and the cheesy mashed potatoes. I will be back.
Overall it seems like a place that's conscious of Celiac Disease and makes an effort to provide gluten free food, but maybe is a little lax in their execution and their protocols.
I feel ~mostly okay after eating here, but I definitely do not feel 100%. Got the Baja tacos, with gluten free corn tortillas. When the tacos came out, there wasn't any indicator that the tortillas were corn based and not flour based, which scared me. They ended up being corn tortillas (I think - if they had been flour, I would be much sicker right now). Had to rely on the server for help there, but the server did not inspire a great deal of confidence, and said some things that kind of made my eyebrows raise. The menu did have a few gluten free options but everything was labeled "gluten free friendly" which, I mean, I understand. It is a chain, they serve a lot of gluten food, they can't guarantee there will be no cross contamination, but still, the use of the word "friendly" in relation to gluten always strikes terror in me.
So I don't know. Seems like a lot of people have had great experiences here. Maybe I'm just especially sensitive.
Best burger ever!! Service was great!