Review of Ruth's Chris Steak House

My husband has eaten at multiple locations of Ruth’s Chris, including the one in San Francisco and San Diego. I’d never been to one. We were so looking forward to our meal at the Vegas location, unfortunately it was disappointing and certainly not worth the cost. We made 5pm reservation to have dinner before a 7pm show. We checked in at the desk and were told to wait until our name was called. We waited 23 minutes before we were seated even though the place was almost empty. Over 10 people who came in after us were seated before us. We checked in at the desk again and they were puzzled and it took them another 5 minutes to locate our reservation. The sullen hostess barely offered an apology and seemed annoyed. Eventually a waitress showed up at our table, her behavior and demeanor would have been more appropriate at a fast food diner, rather than a “fine-dining” steakhouse. I had to ask for a gluten free menu ( celiac disease was noted in my reservation). When I asked a few questions about items on the gluten free menu the waitress interrupted me and pushed back in a tone more appropriate to a school yard bully “I don’t know nothing about gluten. I don’t even know what that is. Do you have a problem with parsley, butter, and garlic?” That made me feel less than safe. We waited for our food for such a long time that a couple seated just before us finished their dessert before our dinner arrived. The Brussels spouts were completely inedible, burnt and mushy. If we had time, we would have sent them back, instead we just didn’t eat them, waste of food & money. The baked potato we shared was fine. The wine bottle we ordered was ok but with a lot of sediment. The filet was cooked as expected but not so stellar it could not make up for the other deficits of the meal. I don’t recommend Ruth’s Chris in Vegas, it is not worth the expense or time, the service is decidedly lack luster (my husband was appalled by the service), the Brussels sprouts were inedible, the rest of the food we ordered was just okay and decor is some what faded & dated. While I did not have a violent gluten reaction, I did have some GI tract issues after the meal. Spend your Money elsewhere!

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Poor