Have never had a problem with food there.They have gluten free buns and pizza.
Schlotzsky's has an abbreviated menu/allergen list in the store, and additional info online. They have Udi's bun and GF pizza crust available. The lady at the counter was unable to indicate if they take additional precautions, but they franchise suggests they do. They do not consider themselves a gluten-free environment and caution cross-contact can happen.
They will swap out gluten free buns or flatbread for their sandwiches or pizzas. Most of their chips are gluten free also. The gal who helped me at the register said they take gluten free very seriously and are very careful to prevent cross contamination. The gluten free bun was not bad at all.
Thanks to this group I found a place to eat heading back home from our road trip to Houston. Yelp has this place at 2 stars which is not accurate. We had a great experience and food was fresh and staff was nice. I’m mentioning that in case you look up both and hesitate to go.
I have gluten allergies. My son is Celiac, but he wasn’t with me on this visit. You can order any of the sandwiches on a gf bun for an extra $1.50, plus they’ll check soup, salad, and chips, if you have any questions or concerns. The young man who took my order could answer all my questions off the top of his head, and I had no issues. A little expensive, but most of the sandwiches are hefty, with quite a bit of meat.
The cashier did not understand why I needed the workers to change their gloves and acted as though it would not be an issue. However, as with every Schlotzskys I've been to, I did not get sick. She mentioned that the sandwiches are all made in the same oven, and placed directly on the racks. I believe overall the chain is celiac friendly, and perhaps this cashier was simply unaware of the seriousness of celiac disease.
GF pizza is celiac safe. So far every Schlotzky’s location where I have eaten takes great pains to ensure no cross contamination, and many have an open kitchen where you can watch them stop and clean everything and use separate dishes, etc for the GF pizza. Crust is always dense, but it’s fine. Have not tried the GF bun.
Hubby eats here often. Staff changes gloves, separate work station and when taking to go they place his order in a separate bag. It's UDIs bread so not the good ol Schlotzskys bread, but it gives him taste that is similar to what he remembers.
If you tell them you are celiac, they will do their best for you but know that everything goes though the same convection oven and wheat bread is made readily from scratch. Again, that being said the staff is knowledgeable, helpful, friendly and they go out of their way to create the safest, tastiest GF food for you. Udi's buns and pizza with Schlotzskys fresh recipes and ingredients makes my day happier.
Staff knows to do glove changes for GF. And the bread is great! They will do sandwiches or GF pizza . a little more training for staff would be good. I saw them use contaminated gloves to get the apple slices out of the bin and I mentioned it and the manager said he would go over it with them
I called the Mt. Pleasant store to ask if the GF bread had eggs in it. (I also have an egg allergy.) The guy who answered said, “I have no idea.” I waited for him to say something else, but he didn’t. I said, “Are you able to check?” He wasn’t willing. So, it’s obvious they don’t want to serve people with food allergies.
Rating all 5 stars because the service and the food was great. They stated they take precautions to avoid cross contamination with gluten, but it is a sandwich shop after all. My celiac daughter did not have gluten reaction with her gluten free pizza crust. They also offer gluten free breads. Overall great experience. Just make sure to make your gluten needs known when ordering
Bun amazing warm and soft. Staff amazing and knowledgeable. They change gloves use clean surfaces even in the warming oven. Sandwich was awesome (the Italian one) and best of all I didn’t get sick!! I’m a fan :)
Ate here with no reaction. They even served my sandwich with a plastic knife so I could cut it myself. They use Udi's buns which are a bit thick but they tasted good and held up to the toppings and meat of The Original sandwich.
Love this restaurant! The owner is there most of the time and he’s the one that’s made my sandwiches/pizzas anytime I’ve eaten here. The food is delicious and they use Udi’s bread. ***Edited to add: they told me they don’t feel completely comfortable serving me since they can’t be 100% certain that they’re safe for celiacs. I haven’t been back since my conversation with the owner.
I had to deduct a star because although they have GF buns and pizza crust, the pizza is baked in the conveyer belt style oven, on a shared surface with gluten pizza. The young man at the counter told me the only Celiac safe option, was the roll which is prepared on a safe surface.
*non-celiac consumer here* Today I had the pizza and a pastrami sandwich with Udi’s crust & bun. Pizza was good but very basic (you can get better GF pizzas out there but this would suffice if in a hurry or not other places nearby). The bun though....... so far this is the most like regular bread I have had... I was thinking, are you sure this is GF?! Super delish! They have GF pizza crusts, buns, garlic breadsticks & chips