Permanently Closed

Smashburger

6 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
4 ratings

As rated by the community

2568 Cobbs Ford Rd
Prattville, AL 36066

Most Recent Reviews


Celiac

Overall Rating

Review


It’s closed. And 30 character minimums are stupid.

Updated 6 years ago read full review

Overall Rating

Review


Nice job n good food. We had no problems wl getting gluten free food. She asked if was allergen related n when we said yes she made sure there was no cross contamination. The waiting time was no worse then anywhere you get fresh hambugers. Would go their again.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


From a Celiac standpoint, we turned around and left at the counter. When asked about GlG items and the dedicated fryer, there was a great deal of guessing and, "I think so". We are off to a better informed burger restaurant.

Celiac friendly?

No

Updated 6 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

Photos


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More Reviews


Celiac

Overall Rating

Review


great GF experience! the manager Ashley went out of her way to reassure me that they take every precaution to make sure I had a safe meal. The grilled chicken was tender, the GF UDI's was soft, and the sweet potato fries from the dedicated fryer were delicious! Ashley made sure my mayonnaise was from an unopened bottle.

my dining companion also ordered gluten free. He had the BBQ burger with bacon and cheddar cheese. Ashley said to make it gluten free they had to take off the "haystacks," which is fried onion straws.

Make sure to ask to speak to Ashley or another manager when ordering.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Oh my goodness! The cucumber goat cheese grilled chicken sandwich on a gluten free bun was absolutely fabulous!! I'm gluten free preference, not allergy, but they made sure to ask me which one. So, I cant say about how well they separate gluten free from "regular " food. I loved everything I ate here.

Updated 7 years ago read full review

Overall Rating

Review


When I order, they inform the kitchen that they need to change their gloves and take the necessary precautions. I ask that they get all of my toppings from the cooler to avoid cross contamination and they have always been happy to do so. They offer Udi's buns and most of their burgers can be made gluten free.

Celiac friendly?

Yes

Updated 8 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


They do have a dedicated fryer but then said their fries have a coating on them and they aren’t gluten free. The burger was delicious, even with no side of fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Although this place is not dedicated gluten-free, they’ve done a great job, making me feel really comfortable eating here. They have two people on staff with celiac disease who have done a great job training everyone about cross-contamination. They even have a dedicated frier for French fries!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers outdoor seating

Overall Rating

Review


Had a burger on a GF bun with sweet potato fries. Everything tasted great. No reactions. But they put my fries on my husband’s tray with his regular bun. When I pointed it out, they were like, “Meh.” So he ate the fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Horrible customer service and attitude. Asked if they had gf buns and was told yes, asked if the cooktop was shared with gluten containing buns and was told no. Paid $17 for a burger and a drink as they weren't clear on the fries, stood around for 5 minutes only for the cashier to come tell me the cooktop IS shared with regular buns and they DON'T have gf buns but asked if I still wanted the food. I said no I would like a refund her answer was "are you serious you really want a refund" we did this 3x to which she then said "you want me to go get my manager to give you a refund?" To which I again said yes, I can't eat safely. Manager came out and again questioned me and asked if I was serious. I was not given a full refund (even though no part of my order was given to me) because they "already started cooking my food". I gave up took the partial refund and left. 0/10.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Overall Rating

Review


My daughter is a sensitive celiac. She’s a teenager and it really limits her ability to go out and eat with friends while doing teen things. After looking online, we saw that Smashburger offered GF buns so we gave it a try. When we ordered a burger on a GF bun, the person at the counter asked if she had celiac and we’d we said yes, she told us they’d change their gloves when preparing and also told me they would skip toasting the bun. I asked if fries were GF, but after checking with the manager she verified that they weren’t safe due to CC. When our food was brought out, they had packaged the GF burger in a separate bag. My daughter enjoyed her food, although the bun did fall apart a bit (it was an Udi’s bun).

She didn’t get sick. It’s great to know that there is a fast food option for when she goes to the mall with friends.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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