It’s closed. And 30 character minimums are stupid.
Nice job n good food. We had no problems wl getting gluten free food. She asked if was allergen related n when we said yes she made sure there was no cross contamination. The waiting time was no worse then anywhere you get fresh hambugers. Would go their again.
From a Celiac standpoint, we turned around and left at the counter. When asked about GlG items and the dedicated fryer, there was a great deal of guessing and, "I think so". We are off to a better informed burger restaurant.
great GF experience! the manager Ashley went out of her way to reassure me that they take every precaution to make sure I had a safe meal. The grilled chicken was tender, the GF UDI's was soft, and the sweet potato fries from the dedicated fryer were delicious! Ashley made sure my mayonnaise was from an unopened bottle. my dining companion also ordered gluten free. He had the BBQ burger with bacon and cheddar cheese. Ashley said to make it gluten free they had to take off the "haystacks," which is fried onion straws. Make sure to ask to speak to Ashley or another manager when ordering.
Oh my goodness! The cucumber goat cheese grilled chicken sandwich on a gluten free bun was absolutely fabulous!! I'm gluten free preference, not allergy, but they made sure to ask me which one. So, I cant say about how well they separate gluten free from "regular " food. I loved everything I ate here.
When I order, they inform the kitchen that they need to change their gloves and take the necessary precautions. I ask that they get all of my toppings from the cooler to avoid cross contamination and they have always been happy to do so. They offer Udi's buns and most of their burgers can be made gluten free.
They really need a Gluten Free menu. The cashier didn't know what I could eat and had to keep running back to ask the manager. The poster of the wonderful salad on the wall was NOT offered as an option. It's just to look at but NOT on the menu. They would have had to remove 5 items off the Cobb Salad to make it Gluten Free but not reduce the price. I really wanted a salad but ended up with a GF hamburger. The Brussel Sprouts were good. Please Train your staff on food alergies.
I returned to the restaurant to iffy results, was told previously that there is a dedicated fryer but another employee made me feel like it wasn't truely dedicated. They serve gf rolls but lacks any sort of understanding on how to make gf food. I requested them to place my food into a separate bag away from the rest of the order that was for a person who ordered gluten. The cookstaff combined our food together and for whatever reason seemed to over stuff the single bag. We bought this up through a complaint line and simply received a answer that consisted of, I have words to explain why it happened and here's coupons to come back. I would think twice before going here..... My previous review is below Was met by somewhat knowledgeable staff member who was willing to answer my questions. Willing to take majority of the steps to be gluten free. Has a dedicated fryer but was not available that night. I didn't order that evening but will return and update review when able to eat.
I have always had a good experience here. The Udi’s buns are better than what is available in the grocery store. I like having the option of enjoying a burger and this fits the bill. Agree on the fries being something to avoid as are in shared frier. I have many good experiences with the staff at this location and Smashburger has frequent coupons if you use the app.
I didn't go to this location, I went to the one in Del Lago. but they seemed to know my needs very well and were aware of what I was able to have on the menu. I had an avocado burger on a gluten free roll and smashfries. They also changed their gloves. There is always risk of cross contamination but as long as you go when they aren't busy I think you will do just fine.
I was worried because it can be so hard to find a safe place to eat when flying-while-Celiac BUT this location did a great job and the food tasted good too. They took the time to listen to my concerns about cross contact and I managed to enjoy my lunch without getting sick. Go me!
I had a wonderful experience at Smashburger in NJ, so was excited to find this one closest to home. It was dirty, no dedicated fryer for fries, making the fries not gluten free, and our order got messed up.
This place is great! They ask specifically if you are GF for allergy or preference every single time we visit. Torey always takes our order, and she's always so cautious. My son has never had a reaction here. They have GF buns that they won't put through the warmer if you have CD. Fries are safe too.
Staff was completely unprepared when I asked for a gluten free menu. She said they didn’t have one but “I’m pretty sure everything is GF except maybe the bread,” so I asked the manager for help. No real menu, but they do have a spreadsheet of their allergens. It didn’t have everything on their menu, though, such as the chili. They don’t have a separate fryer, so fries aren’t safe. No separate kitchen prep area for any of the GF stuff, they were really busy, & I should’ve known better than to risk it. I was sick by the time I finished my burger. I won’t be back.
Make sure you tell them you have an allergy so they don't toast your bun. Burgers and fries are great!
The staff was not knowledgeable but was willing to ask the kitchen staff all of my questions. They were very accommodating. I have Non celiac gluten sensitivity. I become very ill when eating it. Rapid heart rate, rashes, insomnia, chronic fatigue. I ordered a burger on a salad with fries and I didn’t get sick. Food was okay.
I ordered a bacon avocado club on a gluten free Udi’s bun and sweet potato fries. The burger was great! The fries had a great flavor, but they were very dry. The staff asked if it’s an allergy and the lady immediately informed the kitchen staff. I will eat here again!
Staff was knowledgeable. You are able to specify if gluten is an allergy or preference to avoid. Website has allergen menu. Gluten free buns for sandwiches. Was a little disappointed in the Victor location because the staff told me they do not have dedicated fryers even though the reviews and website led me to believer they would.
Bun was in four pieces when I unwrapped it. It got worse from there. It evaporated on me. I’ve seen my share of crumbly gf buns, but this was the worst.
Smashburger is an extremely wonderful restaurant. I live around the area and I eat here all the time. The staff is always extremely friendly and when placing your order if you tell them you have celiac they will place an allergy alert on your order! They also have a dedicated fryer for fries!
I went there three days ago with my five-year-old daughter who has celiac. They brought out to cheeseburgers in a row saying they were gluten-free and when I asked him to doublecheck they said whoops nope that wasn't gluten-free OK this one is… OK note this one definitely is… Finally they brought one out that they absolutely assured he was gluten-free,by this point my daughter was absolutely starving so I let her eat it. What a mistake. We're now 72 hours later and she is still a complete mess. Crying irritable headaches sleeplessness extremely itchy from head to toe. She's having a gluten reaction like she hasn't had in years I would never eat there again with her never
Staff not entirely knowledgeable about Celiacs but Smashburger has great GF options. They do not have a separate space for GF though so make sure they use clean utensils when preparing your food and avoid if you have extreme sensitivity to possible cross contamination.