They used to be great but the last 2 times I have eaten there I’ve been sick. Also they are always out of gf buns.
They have Udi's buns and they use a separate fryer for their sweet potato fries. Food is great and I did not get glutened!
Was told “all burgers can be gluten free, just need to change the bun”. That’s what I did, I took the chicken avocado and so far I feel good.
Told them my son has Celiac. They explained how they have a special area on the grill where they prepare GF burgers and buns. They now have a dedicated fryer for fries and tater tots as the breaded items are fried in a separate fryer. Udi’s bun on the burger was good. Great experience for my son to be able to go and have a burger and fries without stress. The guy at the register was very knowledgeable. Great experience overall. Still possible cross contamination issues but they are making big steps toward helping those with Celiac.
Four Celiacs in our party went to Moore Smashburger last night. So great to have the GF bun option! No bread is placed on grill per mgr! Separate fryer for fries. Such a treat! Mgr changed out fryer grease so we could all have French fries that were for certain not cross contaminated. He suggested to call ahead so they could swap out fryer grease without causing us to wait next time. Highly recommend!
I ate here once before and was okay, but this past weekend I was not. I have celiac and a milk allergy, and I notified them of it when placing my order. They correctly gave me a gluten free bun (non-grilled), but they melted cheese onto my burger after even having confirmed with the kitchen that there is an allergy. I didn’t notice as it looked like mustard, so I had an allergic reaction. They also placed my family member’s gluten-full fried pickles on top of my wrapped burger in a bag, spilling all over the wrapping. When I asked to make sure there was no cross contamination before checking the bag itself, they insisted my food was made safely. Obviously it was not.If you have celiac, I don’t feel comfortable telling you this is even relatively a safe place to eat at if they couldn’t get the dairy allergy down as well, which is easier than gluten cross contamination.
I’ve been here twice and asked a lot of questions. Fries cooked in dedicated fryer were delicious, both regular and “smash fries” with garlic and rosemary. They also have sweet potato fries and tater tots that claim to be gluten free. Burger was delicious on lettuce. They offer an UDI’s gf bun but the toaster is shared. Super nice people, great service. Couldn’t see the cooks so I don’t know how cautious they were but the cashier talked a good talk about precautions.
I returned to the restaurant to iffy results, was told previously that there is a dedicated fryer but another employee made me feel like it wasn't truely dedicated. They serve gf rolls but lacks any sort of understanding on how to make gf food. I requested them to place my food into a separate bag away from the rest of the order that was for a person who ordered gluten. The cookstaff combined our food together and for whatever reason seemed to over stuff the single bag. We bought this up through a complaint line and simply received a answer from the district manager consisted of, I have no words to explain why it happened and here's coupons to come back. I would think twice before going here..... My previous review is below Was met by somewhat knowledgeable staff member who was willing to answer my questions. Willing to take majority of the steps to be gluten free. Has a dedicated fryer but was not available that night. I didn't order that evening but will return and update review when able to eat.
The girl who took my order also has Celiac and was able to walk me through my order.
The staff came out to talk to me after I told them I’m celiac. All types of fries are in a dedicated fryer, and all breaded items are in their own fryer. They told me to avoid smash sauce and mayo due to cross contamination, and leave off haystack onions on the bbq bacon and cheddar burger. Overall a great experience.
Helpful staff and tasty burgers
Pass it by. The only thing gf is Udis bun, which is toasted on regular toaster. French fries no special oil. Forget it!
The staff was eager to help us understand what they had available that was gluten free (buns, fries, meat). My son also has other allergies and they were not sure of the seasoning ingredients they use on the burger. They were very accommodating and made his burger without seasoning to be on the safe side.
They really need a Gluten Free menu. The cashier didn't know what I could eat and had to keep running back to ask the manager. The poster of the wonderful salad on the wall was NOT offered as an option. It's just to look at but NOT on the menu. They would have had to remove 5 items off the Cobb Salad to make it Gluten Free but not reduce the price. I really wanted a salad but ended up with a GF hamburger. The Brussel Sprouts were good. Please Train your staff on food alergies. My daughter got her meal first and ate it, my husband goy his second and mine came out about five minutes later. We didn't get to eat together as a family. It really sucked. For the price they should do a better job.