I asked the women working to change gloves as I have celiac and she happily did so and even washed her hands. All was well until she mixed my salad with the tongs that I believe are used for all the bowls and then asked if I wanted bread
— Not very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Bowls are tasty and healthy. They're mostly on a base of fresh greens. I like the ones with rice and chicken. It's easy to find gluten free items in the app. They warn about cross contact, but I haven't had issues.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
I had a great experience! Staff are knowledgeable about what ingredients are GF (most are!). Awesome bowls/salads!
One of the staff members put bread on my salad after I asked her not to. Then she explained to me how GF bread doesn't exist and is a myth (fun fact: Sweetgreen in Palo Alto does have GF bread), and offered to have her manager explain to me why gluten free bread isn't real. Ridiculous. Even the manager didn't know what gluten was. And then finally she said they would not remake the salad after the bread touched it (again, after I requested no bread). I will of course not be returning. Please be careful here.
No
Great salad combos and met my gf , dairy free, egg free requirements ! ;)
Yes
Unbelievable attention to detail!! I informed my server of celiac and she washed her hands and put in new gloves then conveyed that it was an allergy order so she walked the salad until the register. She then went over the menu in detail and asked if other ingredients were ok. Salad was amazing!!!
Sweetgreen's allergy protocol is great. I informed the first person in the assembly line that I had Celiac Disease. She called over one employee (go, Kevin!), who washed his hands, put on a new pair of gloves, and handled my order from start-to-finish without being asked. Another employee began to approach my food and he was very assertive in saying "Hold up, that's an allergy order". As my order was moving down the counter, he told each employee he came close to that it was an allergy order and they backed away to keep it as clear of cross-contamination as possible, which I really appreciated. I did not ask them to open new boxes of ingredients for me, but I am confident that they would have if I had asked.Kevin was very friendly and had no problem handling an allergy order even during the lunch rush. He was also very patient when I couldn't hear him over the counter because of the crowd.The vast majority of menu items are GF, but those that are not are clearly marked. I was so glad to have such delicious options and such accommodating servers, especially on my first visit. I'll definitely be back because I felt great after a healthy and delicious GF lunch.
Yes
Unlike other restaurants, Sweetgreen marks items that have gluten, versus those that are gluten free. A bit different, so I asked if what I ordered was gluten free. The server confirmed.
This is one of those "go down the counter" types of restaurants where they make it in front of you. The server asked me at end if I wanted bread, so they may have some additional education to do.
Food was very good and no reaction!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
The people who work at this location are so sweet! If you tell them you have a gluten allergy they will have the manager make your salad. They will wash hands and change gloves and even offer to grab fresh ingredients for stuff that’s near the bread!
— Very
— Most/All
— Excellent
I love sweet green, I go all the time, and they are super nice about celiac. I just do a make your own bowl with romaine, carrots, cucumber, and roasted chicken, and it is amazing! I have been there at least 60 times and have never felt sick once!
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Might be a different experience dining in, but my take out order that I specified gluten free for came with a huge piece of bread on top. So just might need to be extra explicit with them. I have eaten at another one of their locations in Chicago and didn’t have any problem with that location.
— Not very
— Gluten-free items are marked on the main menu
— Some
— Good
It’s easy to eat gluten free here. Basically only the things you would expect to have gluten (bread, breascrumbs, etc.) do, and most everything else is naturally gluten free. I used to work near here and ate her all the time without issue.
— Somewhat
— Most/All
— Excellent