Texas Roadhouse

2 recent ratings
$$ • Restaurant, Steakhouse
Reported to have a gluten-free menu
0% of 2 votes say it's celiac friendly
20790 NY-3
Watertown, NY 13601

Top Reviews


Celiac

Overall Rating

Review


I ordered a steak and baked potato. The waitor wrote down it was an allergy and when a different waitress brought it out, I asked if it was GF and she said no. She was really good about it and said she would get the cook to make me a new steak and potato as she said they brush baked potatoes with the same brush to season steaks. The manager brought out the new meal and it was really good. I would've liked a discount since they knew it was their fault and I waited awhile for the new meal to come. But what can you do.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 1 month ago read full review

Celiac

Overall Rating

Review


Came hoping I could get a safe steak and plain baked potato. The steak station is next to the baking station, like two inches no separation next to. Some steaks are roasted with marinade that has gluten, so the grill can easily cross contaminate. I didn't eat. And didn't bother asking about the dryer, I'm sure it wasn't safe. So yea on my way home to eat.

Celiac friendly?

No

Updated 2 years ago read full review

Overall Rating

Review


Very happy dining experience. While they don't have a gluten-free menu, they are gluten friendly and my waitress was able to make suggestions and tell me, "No, you can't have that!" I appreciated that, as this was my first time eating in a restaurant since going gluten-free. I had the 6 oz. sirloin (spice rub-free), the fresh mixed vegetables and the mashed potatoes-- all were delicious. A different server brought the food to our table. Since others in my party also got the sirloin, I asked if my dish was the gluten free one, as she wasn't the person who took my order. She was confident in her answer of yes, which was a huge relief. It showed me they take special issue requests seriously, from order to preparation to service. Very happy with my service and meal- two thumbs up!!

Updated 6 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu

Categories

  • Dinner
  • Keto Friendly
  • Kid Friendly
  • Restaurant
  • Steakhouse

Notes


The items on the linked menu (if ordered as directed*) are prepared to be “gluten friendly.” However, these items are not necessarily gluten free. Because most Texas Roadhouse dishes are made from scratch, cross-contact with allergens can occur. If you are gluten sensitive, we recommend you review the list of suggested menu items** with a qualified medical professional prior to consumption.

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Reviews of this Chain

Celiac

Overall Rating

Review


This was my second visit here since my celiac diagnosis. I ordered the grilled shrimp both times. The first visit a manager came out and explained their process and asked if that would be acceptable. It included using a pan instead of placing on the grill to avoid cross contamination. Also, she said the seasoning would not be used as it was not gluten free, but I would be provided with some garlic butter to dip them in. All was good. The second visit was for my daughter's birthday and it was a horrible experience. I ordered the exact same meal and explained my needs. The waitress had no education on food allergies. I explained THEIR process to her, including no seasoning, no rice, and cooked on pan instead of grill (as explained by the previous manager) and asked that the kitchen be told this was a true gluten allergy. The shrimp came out covered in the seasoning. When I questioned the guy serving the food, the waitress interrupted letting me know she spoke to a manager and they don't cook things any different for gluten allergies and they just consider it "gluten friendly." Unacceptable! After explaining the situation again, she said she would have it cooked again without the seasoning. After everyone was done eating, I still hadn't received my food. Asked the waitress to put it in a to go box when they did have it ready and it was another 15 minutes before it came. We had even paid already! I was starving so I ate the food on the way home, but I may pay for it later. I have zero confidence in the way it was prepared. Go elsewhere!

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Overall Rating

Review


Not at all gluten free. Limited choices

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Not Celiac Safe

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


I had the Herb crusted chicken with a sweet potato and side salad. The server was knowledgeable about what items on the menu were gluten free. The server was very helpful and kind! I asked the server when they were putting my order in if they could notify that it was to be gluten free because of an allergy. The server said they would and on my receipt it was confirmed that! I feel comfortable going back to this restaurant.

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


The worst gluten reaction I have had to date. I am very sensitive to cross contamination, but hoped that I could order a simple grilled salmon filet (no seasoning, no butter) and steamed broccoli without issue. After telling the server that I have Celiac’s and inquiring about their practices to minimize cross contamination, I was assured that the staff was aware of gluten allergies and that every precaution would be taken with my meal. Within 20 minutes of eating, I knew something was wrong and spent the next two weeks dealing with my body’s response. I have no way of knowing where the contamination occurred, but can safely say that I won’t be back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

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