Not a great restaurant as it was empty and very Dingy inside. The pickles also looked quite neon (not good) but they're getting stars for having a separate gluten free menu!
If I could leave a rating of NEGATIVE 5 stars, I would. I brought my mother and two daughters here to eat on recommendations that the restaurant was celiac safe. The COZY END is NOT SAFE for CELIACS. All four of us ordered off the GF menu, after I asked three times about the ingredients, and food preparation, and stated repeatedly that my three year old child has celiac disease. The wait staff was nice, but clearly something went WRONG. My three year old ordered a GF waffle, which I was told was cooked in a waffle iron only for GF food. She was delighted to eat at a restaurant (as she's been GF for a year since here diagnosis, this was only the third time she'd been to a restaurant that could serve her.). So, excited to be eating with the rest of us, she ate the waffle and within 90 minutes was violently throwing up, pale, blue lips and literally passed out getting out of the tub we put her in to wash off all the throw up. There is nothing worse than watching your child suffer. When I called the restaurant to let them know and to find out what exactly went wrong, so that I could know, and so that future celiacs don't suffer the same fate, the owner was RUDE. He said, "I've been in business for twenty years and this has never happened." I informed him that my child was violently ill and that something went wrong, but he denied the possibility. Not only did he not assume responsibility, he acted as though he COULDN'T CARE LESS. He didn't apologize, he didn't ask how my daughter was, he didn't say he'd try to figure out what went wrong so that he could avoid making future patrons sick. He just argued. I eventually had to hang up as my daughter was throwing up again (for the fifth time in twenty minutes). She has only been 'glutened' once before when she was served a whole wheat breakfast by accident. The reaction that time was exactly the same, 90 minutes after breakfast, violent vomiting, then passing out. So, I know she ate gluten at the Cozy End. I'm not sure if it was the waffle, the syrup, the juice, or the powdered sugar. But, it was gluten. I will NEVER EVER go back. ***AVOID THIS PLACE IF YOU HAVE CELIAC DISEASE.***
Although I love that this place is Gluten Free, I hate the hours of operation and the staff is strange. The website states certain hours of operation, but they don't go by them. It has happened three times now that I go when it is supposedly open, and they're closed! I live 30 mins away. So tonight I called at 7:10pm asking what time they would close, and the man who answered said at 8pm (although the website says 9pm on Sat). My husband and I were 8 minutes away, and when we got there they were closed!! I had just spoken to the guy 8 mins before! Im highly disappointed and upset. I think they want to lose their business. They would be an awesome place IF the staff was friendly, if they stuck to their hours, and if they spruced the place up a bit.
It's a typical whole in the wall diner friends m the set up n decor. The selection and Quality of the food though for me made it worth it. I've never been to a place that has more variety for gluten free. I've been back twice in the week I've been visiting.
I finally forced myself to go inside & was so sad. So much GF celiac friendly food, but the place was so dingy & smelly I couldn't bring myself to eat there or even do take out. Please, please renovate & clean up. Such a waste. And the guy there was very nice to me for the record.
First dinner where I was able to completely enjoy an American breakfast with no gluten reaction or discomfort. Very happy to have had the best gluten free waffles I had been on the search for a while. The food consistency is amazing in any dish from flavor to texture, even my family that doesn't have food allergies enjoyed it!!Friendly staff and at home overall feeling.
If you can get past the weird service, the food is awesome and they're super knowledgable!
I gave them a 2 simply because of the staff. (Better yet the owners wife). She was rude and didn't know how to talk or handle a simple complaint. The food here is always great and fresh. Aside from the musky smell (which we ignored because the food was actually great). Unfortunately for lack of customer service we will not be back. ( P.S. TLHART has to be one of the owners or owners family members. This is their only review and everyone else can't be wrong about the smell. )
Food was good, but they weren't open when we got there! It was nice to have gluten -free and dairy -free options, though once they finally opened!
food was delicious but customer service was bad...server didn't come over during the course of my meal and I had to get up and bring her food to get wrapped up...very disappointing since the food was good.
Other reviewers complained of a musty smell, but there was no trace of any such scent when I stopped by today. It was slightly after lunch and there were about half a dozen tables seated. I had an avacado burger and my son had a chicken sandwich with fries. My non-gf son had a waffle and sausage. All together, it was just under $30 - which is pretty good for getting two gf meals. The burger was delicious. I should have asked to have mayo, but didn't. My son loved his chicken sandwich - this is no small accomplishment. He is a picky eater and doesn't like much (any) spice in his food. The chicken was cooked well and juicy. My only complaint with the service is that the only time other than taking our order and serving that we saw the waitress was when she brought the check. I would have liked a refill on my drink (and the chance to ask for mayo). We were in and out in just over half an hour. Considering the time it takes to get two ADHD 8 year olds to eat - that's good.
So disappointed! This place has a 12-page GF menu and I was so excited to have some things I hadn't had in years. Unfortunately we were greeted first by a musty smell, then by a grumpy staff. When we found a (fried) fly in our food, they had no idea how to handle it. They studied the plate, pondered the ceiling fixtures (ack!) and offered to make us another plate. Um, we'll pass. We were too disgusted to finish what we had.
The place may need an extra waitress or waiter. Other than that it was a good experience. My husband had the French toast with strawberries and bananas. It looked fantastic with also turkey bacon. I had the gluten free wrap with grilled chicken, avocado, lettuce and tomato with a side of gluten free French fries. Yum.
Nearly everything on their menu can be made GF in a dedicated cooking area. Like a diner menu: everything from pancakes to a turkey club to a steak.
They understand the complexity of this issue and care in doing it right
The owner works hard to know every ingredient. Great place for gf food