The Crisp Cannoli - Bakery & Cafe

2 ratings $$
50% of 2 votes say it's celiac friendly

1607 Columbia Turnpike, Castleton-On-Hudson, NY 12033 Directions

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It pains me to write this review and had management handled things different I wouldn't be writing this.I was very excited to see that they had gluten free options for Thanksgiving desserts and we decided to try the food before we ordered.We went today, Friday, November 15th around noon time. It was busy, but they seemed to be handling things just fine.I advised the woman at the counter that I needed to have gluten free and what would she suggest? She said I could have any of the sandwiches on a gluten free roll. OK, great. I ordered a grilled portabella on the gluten free roll. DH ordered a roast beef panini.Just as the order was about to come out, they realized they had put my sandwich on a regular roll instead of gluten free, but they caught it, so they made a new one. The second one came out and it had macaroni salad on the plate, touching the sandwich. I told her mac salad is not gluten free and unfortunately, I couldn't eat that sandwich either since it had touched gluten and I would get sick. She took it back and had another made.In the meantime, DH bit into his sandwich to discover it was cold. It had been sitting too long, waiting for my gluten free sandwich to be remade. He called the waitress over and told her it was cold, so she took it back. A few seconds later she brought back his sandwich, the same sandwich with a few bites out of it. He asked how she reheated it. She said it's a panini, so she put it back on the press.Let that sink in. They put an EATEN SANDWICH back on the panini press. So, anyone who had a panini today after we left has my husband's spit on their sandwich. How unsanitary!I took a look at my gluten free roll and had to ask if that too was cooked on the same panini press that gluten sandwiches were? Yep. OK, so I can't eat that sandwich either. At this point, the server got snippy and asked if we wanted our money back. Yes, yes, we do.They happily refunded our money but still charged us for the one cup of coffee my husband drank while we waited. I'm sorry, that's just very poor form. Had someone apologized and/or tried to make things right or if they gave us ALL our money back I wouldn't be leaving this review. Unfortunately, that's not how things went down. I cannot reiterate enough, if you require gluten free because you have Celiac, do NOT eat here.

Celiac friendly?


Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

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