The Henry

August 14, 2016

Everyone from the hostess to the waiter understood gluten free. They have a separate gluten free menu that has many options that include starters, salads, sandwiches w gf bread, specialities like herb chicken, gf spaghetti, & salmon, burgers w gf buns & a choice of tater tots or fruit, breakfast all day, & desserts. I read another review that wasn't good but it seems they really stepped up their game in the last 3 years.

May 29, 2013

The hostesses were completely ignorant when it came to the term gluten. The waiter seemed knowledgeable. He showed me what was safe to order. Based on his recommendations for gluten-free picks, I ordered the shrimp cocktail, the build your own burger with sharp cheddar cheese, caramelized onions, and avocado served on gluten-free bread with the truffle tater tots. The waiter suggested the tater tots because the french fries were not gluten-free. Shrimp cocktail had only three shrimp. The burger was very tasty, as were the tater tots. When I got about halfway through the tater tots, I found a french fry, confirming my fear that there was a shared fryer. I stopped eating and showed the waiter, he took the plate to the kitchen to show the chef. The waiter came back out and said that the chef told him I'd be fine and there is no reason to worry. I paid the over-priced bill, and waited in the casino area close to the bathroom. And like clockwork, within 20 minutes of eating, I bolted to the bathroom- cramps, bloating, gas, the big D. When I got out of the bathroom, I took my receipt up to the hostess stand and asked for the manager. I demanded a refund after explaining what happened and how sick I was feeling. The manager said that refunds are not allowed, and that I would need to make a report with Security. When Security arrived, they had me fill out an incident report and then said that the manager reminded her that refunds are not allowed. I was then told by the security guard that the manager told her that I would need to call Risk Management and report the incident again and maybe then I would receive a refund or some compensation for my discomfort. What kind of Bulls**t is that?! Manager ran and hid in the back until I was gone. I DO NOT recommend this restaurant- the kitchen staff does not take any precautions to make the food safe for gluten intolerant guests.