The Melting Pot

This has become me and my husband’s favorite place for celebratory meals. I’ve never had any issues after eating here. I will say that I always double check that each entree brought out is GF, and that occasionally the kitchen will send out the non-GF dessert tray, but they are always very accommodating with taking it back (and usually my waiter has noticed it before giving it to me).

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Reservations recommended

They know what they are doing here!! I loveeee the melting pot. Their options are awesome and they are so accommodating to any need. The staff is very well trained and can answer almost any question! Not to mention their food is DELICIOUS (but not cheap lol)!!! I wish I could eat here all the time, especially for that cheese fondue because…😍😍😍

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for takeout
• Reservations recommended

Amazing service and knowing what is safe and what isn’t. Worth it and amazing experience for gluten free and dairy options.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for lunch
• Good selection of healthy options
• Good vegan options
• Good with other allergies

Super friendly staff and lots of GF options.

Celiac friendly?

Yes

Expensive but an amazing GF option. Gluten free cakes and brownies and desserts

Celiac friendly?

Yes

Wonderful experience! Staff was very knowledgeable and accommodating to celiac daughter

So amazing! I am dairy free as well and was able to get dairy free cheese and chocolate fondue! The cheese was so good that you couldn’t tell it was dairy free. They also had gluten and dairy free bread and many gluten free main course meat options. The menu is clearly marked. The staff is knowledgeable on all aspects of their food also even down to the condiments. Highly recommend. My new favorite place!

Celiac friendly?

Yes

I love this place. I have been 5 times within the last year. The staff is so knowledgable and the manager is great. I feel like I can eat like a "normal" person here. The recent addition of GF bread, brownies, and pound cake has only made it better!

Celiac friendly?

Yes

Their GF menu gets better and better every year!!!! Just had GF brownies & pound cake! The staff is very educated on the menu items & give suggestions to prevent cross contamination! I love this place!!!!

Amazing! Lots of GF options! Very accommodating!

I literally had to remind the waiter over and over that I was gluten free. He added beer to the cheese sauce. Brought me teriyaki sauce, And a plate full of gluten for dessert. Not impressed. Not to mention no awareness about cross contamination. I don’t like being that girl that asks over and over, but tonight it was necessary! I’m sure if you had a knowledgeable waiter or waitress the experience would be amazing as there are tons of options!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Knowledgeable server. Very cautious and great experience. Even understood cross contamination and was very accommodating.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We had good experiences here for gluten free food for Celiac daughter in the past but today we had a terrible experience. My husband repeatedly told them to bring GF food and my celiac daughter noticed a piece of pasta in her garden veggie pot. They said it was gluten pasta and made her a new one. But now she does not feel safe eating here ever again. Very disappointing.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

This is not only one of my favorite chains, but my favorite store in the chain.

Before I say anything else, I have to admit that I did get sick here once. As someone else noted, they have gluten free brownies as part of the dessert dipper, but once a server gave me regular brownies by mistake. Because a regular brownie looks and tastes pretty much the same as the GF version, we didn't realize until I had eaten several bites, at which point the waiter--who had realized his mistake--ran up to the table, saw the brownies had been eaten, and went pale. I ended up sick for 6 weeks as a result of that incident.

The reason this Melting Pot is my favorite and the reason I eat there much more often than I did before the incident is because of how they handled it. First, the manager waved all the charges for our table that night (about $175). Then he gave me a $100 gift card as an apology. Later, I learned the resturant had held a staff training about handling gluten free food and such to make sure this didn't happen again.

Since that one incident, I've had no problems and always had a wonderful experience. I have tried other Melting Pot branches and not seen the kind of care and concern I can now expect at the West Madison branch. Love this place!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Offers online ordering

They have many gluten free options. I was especially pleased they had gluten free brownies and pieces of cake for the chocolate fondue. Also they have gluten free bread for the cheese fondue. Our servers have always been very knowledgeable. I’d say be willing to ask for a more knowledgeable server if you need to or ask for one when you make the reservation. I’ve personally never had an issue and have had multiple different servers. One of the managers always makes it a point to talk to us and ask how our meal is. I highly recommend going here for a special night out! It can be pretty expensive though

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch
• Reservations recommended