100% of 3 votes say it's Celiac friendly

12233 Jefferson Ave #3, Newport News, VA 23602 Directions

A program of the Gluten Intolerance Group

Top Reviews


Celiac

Overall Rating

Celiac friendly?

Yes

Review


Thank god for Melting Pot. The staff is extremely knowledgeable. Our whole meal was ordered as GF but they still stated out loud “gluten free bread, gluten free brownie, etc.” as they set the food down. They went over the list of sauces to me and specified which were not GF and what they could substitute with. I appreciated the extra care and concern!

Updated 7 months ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I've been twice now to eat, and both waiters were well versed in gluten free and what my options were. We went on Easter and they adapted there set menu for us. they gave delicious bread, brownies, cookies, and meats to dip in safe gf options. I love this location!

Updated 2 years ago read full review

Overall Rating

Review


This location is closed.

Updated 4 years ago read full review

Gluten Free Features

  • Bread/Buns
  • Dessert
  • Gluten Free Menu

Categories

  • Late Night
  • Outdoor Seating
  • Restaurant

Notes


Worked with Gluten Intolerance Group on their gluten-free menu. Special training is required for staff.

Photos


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Reviews of this Chain

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My husband and I went for the first time for our anniversary and I was very impressed. Our waitress was very knowledgeable (was about to pour the wine in our cheese, but went back to pour a new one herself just in case it was beer) about what I could have and about CC. All of the food was delicious!

Celiac

Overall Rating

Review


The staff was very knowledgeable, but I was disappointed that I didn’t have my own place to do my cooking. I had to constantly make sure the rest of our table (7 people) didn’t put anything containing gluten into one of the pots. Had I not kept very close watch, we could’ve had gluten in the pot I was using.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The waitress was very knowledgeable about gluten! They asked when we checked in if there were any allergies and almost everything is gluten free there. They even brought us gluten free bread for an appetizer and brownies for dessert. Would recommend!

Overall Rating

Celiac friendly?

Yes

Review


The staff was knowledgeable about gluten free. Did not get sick. Good food

Celiac

Overall Rating

Celiac friendly?

No

Review


Not gluten free! Didn't even get through the 1st course before a having huge painful reaction. Only giving 1 star because zero stars were not an option. Staff was very nice but not gf! Manager didnt even come by after. They just said not to worry about paying for the cheese and we left.

Celiac

Overall Rating

Celiac friendly?

No

Review


They were very thorough with checking their ingredients to make sure our food was gluten free, unfortunately 3 out of 4 courses tested positive with our Nima detector. My guess is that the food is getting contaminated during the initial prep stage.

Not celiac

Overall Rating

Review


I only ate dessert here but it was fantastic! The dessert dippers had strawberries, pineapple, marshmallows, snickerdoodle cookies, and brownies. Delicious!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Another great experience! Each time we eat here, we are so impressed by the staff’s knowledge of celiac disease. The menu is marked, so it’s clear which items are gluten free/can be modified to be gluten free. The staff is trained to wash hands, switch gloves, sanitize work stations, etc. We always include our need for gluten free due to celiac when we make our reservation and our server is always prepared. One of our favorite places!

Overall Rating

Celiac friendly?

Yes

Review


They carry the GIG certification and can serve you a safe 100% gf meal! Amazing. We love coming here.

Celiac

Overall Rating

Review


Staff is exceptional with special training for both gluten and dairy/vegan options including avoiding cross contamination. Excellent.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


BEST place by far I’ve ever eaten At while being a celiac, I almost cried with all of the gluten free offerings

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Amazing food. Highly recommend

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff were very knowledgeable and there were a variety of options.

Overall Rating

Review


Amazing experience! Lot of options for GF and vegetarian diet.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Very fun! Very knowledgeable and careful of cross contamination. In order for my son who has celiac to participate, we all had to eat GF. We did not mind but, the bread was terrible. Meat, sauces and dessert were delicious! Very expensive. Approximately $50 per person to eat then add drinks and tip...

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Most of the menu has gf marked on items. Cheese and desserts. They have dedicated areas and have gf bread for cheese. GF brownies and cookies for dipping desserts. Only issue we had was salad(strawberry almond) dressing was stated to be gluten free but tested positive for gluten with Nima sensory. Everything else tested negative and was delicious.Cheese:QUATTRO FORMAGGIOLOADED BAKED POTATO CHEDDARSalad:Melting pot house without croutons. Was fine. Strawberry almond tested positive for gluten Cooking styles:COURT BOUILLONGRILLDessert: both delicious FLAMING TURTLEBANANAS FOSTERNeither one of us are sick but extremely full!

Celiac

Overall Rating

Review


The food is very good, and the staff is very nice. However, I got very sick after eating at this location. I will chalk it up to having a waiter who was training but am unsure if this is safe for people with Celiac disease.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Well, I hope you’re hungry. We had the 4 course meal and now I am stuffed. This is honestly one of the most enjoyable experiences I’ve had with dining post-celiac diagnosis. The server was training, and was shadowed and encouraged by the GM. This server, Tom, will be going away to school in Arizona, so Melting Pot customers there will be all the better. Ask, and they will accommodate. Seriously. Excuse me while I waddle away...

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Went with my family to celebrate an anniversary - excellent meal !!! We had a broth fondue & the chocolate fondue. As you all dip in the same pot, everyone would have to pick GF choices but that is easy to do ! Staff was knowledgeable and menu was well marked with what was GF. Great evening - would go again ! FWIW, the cheese fondues can be GF as well.

Celiac

Overall Rating

Review


I ate the cheese and chocolate courses. For the Wisconsin cheese, the server switched out regular beer for GF beer. I shared a pot with my family that was using regular bread (because it isn’t that important for me). However, the server gave me my own plate with GF bread for dipping. For the chocolate, the server gave me a separate plate with GF brownies, GF marshmallows, GF pound cake, and berries. It was fantastic!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Really good gf dessert plate and they had gf bread too for the cheese

Overall Rating

Celiac friendly?

Yes

Review


GF menu. Very considerate. I have never been sick.

Overall Rating

Celiac friendly?

Yes

Review


Excellent experience. All the staff is GF knowledgeable. The GF is really good. Definitely a safe place to go. Coming back next time in Tallahassee.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Delicious and gluten free. FYI, Your whole group will have to be GF to avoid dipping wheat into your cheese/broth/chocolate.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Since having celiac this is my favorite gluten free restaurant to frequent, very knowledgeable staff regarding gluten free options and the seriousness regarding such in people with celiac disease

Celiac

Overall Rating

Celiac friendly?

Yes

Review


So many certified gluten free options. Seafood, steak, chicken, duck, etc. Never a bad experience and have been here around seven visits or so with no issues.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Fun experience. They have gluten free bread and are very knowledgeable. Can have almost everything except for teriyaki chicken/steak and one sauce. Everything is clearly marked on the menu.

Celiac

Overall Rating

Review


We went to the Melting Pot for dinner, and after discussing celiac with the waiter AND verifying they have GF bread for the cheese course and requesting it, he brought out not GF bread. After we had eaten it all, he came rushing to us in a panic to tell us I’ve didn’t serve is the GF bread. They have many GF menu options, but please triple and quadruple check before eating anything!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My wife and I have eaten here for years and always enjoy it. She was diagnosed with Celiac a few weeks ago. We were happy to see that they are certified gluten free by the Gluten Intolerance Group. The server was careful to keep my gluten items separate from my wife's and quickly replaced my gluten items with gluten free ones when I pointed out that it wouldn't be safe for me to dip them in the fondue.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Fantastic! They have gluten free bread, cakes, brownies, and the selection of all the foods is so extensive! Definitely reccomend.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I had an amazing dinner and time. I did the 4-course menu. I did make reservations with gluten free in the comments. Everyone was wonderful. Addy our server was VERY knowledgeable. She did explain that it may take a little extra time because she had to make sure we had a bread board that was ran through the dishwasher for no possible cross contamination. She also identified everything I could eat.

Celiac

Overall Rating

Review


We love going to the melting pot! Very knowledgeable about GF and have tons of options!

Overall Rating

Review


Great food, did not get sick afterward. They were very accommodating. I did have to remind the waiter to bring out gf dessert. Very yummy!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Very clearly marked menu, I never had to remind our server to make anything GF once it was mentioned once he had it. Only thing to be mindful of for celiac is if anyone you're eating with doesn't have all GF meats have them cook those last. Otherwise this was a simple and very enjoyable experience!

Overall Rating

Review


Most of the menu labels GF!! Staff very knowledgeable about what is safe to have !

Celiac

Overall Rating

Review


The Melting Pot used to be one of my favorite places in town. However come of the service has gone drastically downhill in the last few years. The last trip Hi took here was about 3 weeks ago. My boyfriend called the day before to make a reservation and told the person taking the reservation that I have a gluten allergy. When we arrived, no one had any record of that. At the table, we told them again that I had a gluten allergy. They brought us food that was supposed to be gluten free. However, there was definitely cross contamination because I spent the last hour of our meal in the bathroom and the next day in excruciating pain.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Everything on the menu is labeled whether it is gluten free or not. Most cheeses are gluten free, just the dippers are not. My server was super nice and would always double check to make sure something was GF and I got my own pot of fondue and separate tray of dippers with GF bread and veggies so theres no cross contamination. For dessert there is wonderful dippers like GF brownies which were so good. Highly recommend if you have celiac!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


For my sons 9th birthday I decided to bring him here, I’m so glad I did he loved it and there Knowledge of gluten free was wonderful.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great place to go.. very knowledgeable about celiac... best meal... and Alaina was the best waitress!!!! We made reservations for another night while we were there !!!!

Overall Rating

Review


Great selection of gluten free options

Celiac

Overall Rating

Celiac friendly?

No

Review


The staff was TERRIBLE. We went over needing gluten free and our options before we ordered. He showed up with gluten bread and gluten beer for the cheese. And said “I forgot”. The awful service made me highly doubt the gluten free options. He had no idea what he was talking about.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Always a great safe spot in old town. Waitress knew all about celiac and cross contamination.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Our waitress and the kitchen staff went above and beyond to make sure my daughter was safe. Lots of GF options including bread, brownies, and cake.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Update- had dinner on 8/26/19. They were awesome. My husband and I had a great time. He’s not GF but everything we ordered was. The dippers were great from the cheese coarse to the chocolate. They explained everything and made sure we knew what was and wasn’t GF. Update- Had dinner there 1/3/19. They were fantastic. They have gf down and are extremely knowledgeable. I had a great meal. I had dinner there two days ago 6/19/18. It was amazing. I dined with non-celiac friends so needless to say I was concerned about cross contamination. It was great! We had cheese and chocolate, which were both gluten free. Instead of having the whole table deal with the gluten free dippers ( bread), I opted to get separate bowls to put my cheese and chocolate selections in although there was no way to keep it hot. I took my portion first. They brought out separate dippers for me on a glass tray, not the wooden one. The waiter told me about each ingredient as he put everything together. They used Udis multigrain rolls which worked well with the cheese along with apples and veggies. I also got GF brownies, snickerdoodles, and marshmallows to go with my fruit for the chocolate. Definitely would recommend. They are also approved by the GIG. https://www.gluten.org/branchnews/gluten-intolerance-group-awards-melting-pot-restaurants-inc-gffs-certification/

Celiac

Overall Rating

Review


Staff was very careful with providing gluten free options. My boyfriend is very very careful when it comes to breads, etc even when they are labeled gluten free but he ate the gf bread/cupcake/brownies here and had no issues.

Not celiac

Overall Rating

Review


Went with my family and I am the only one with a gluten Sensitivity. My mom let them know ahead of time and I had a separate plate for everything. My waiter, Alex, was amazing on his own but he was great to explain the differences and my options. It was a great experience!

Celiac

Overall Rating

Celiac friendly?

No

Review


Great staff but honestly it’s just not safe. There were left over bread crumbs on the bowl, it was dirty inside the bowl from other meals....... great people truly but just not safe They know the talk but they can’t walk the walk

Celiac

Overall Rating

Review


I wish zero stars was an option. This was one of the most disgusting dining experiences of my life. The food( that was very expensive by the way) was old and dried out and had obviously been shipped in and not prepared fresh. I'm terrified to know how old the stale bread was. We took two bites canceled the rest of our order and left. I did not get sick at least, but don't waste your money at this place.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Our waitress was very knowledgeable on what was gluten free. There were gluten free options for every course! Delicious and felt fine afterwards. Would go again!

Celiac

Overall Rating

Celiac friendly?

No

Review


As someone who worked at this Melting Pot, I can say for certain that they NOT Celiac friendly. Servers would cut bread directly next to the salad dressing, dipped bread into sauce containers, and overall had no concern for guests’ allergy restrictions. Not all locations are like this, but the one in Montgomery/Cincinnati should absolutely be AVOIDED.

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