Amazing food! The staff especially Jessica were super friendly and knowledgeable about gluten and celiac. All their sauces are GF and you can sub the GF noodles. Super good!!! Jessica also brought out vanilla ice cream with brown butter on the side to try. Highly recommend!!! Will be going back!
OSF has all the policies and accommodations to provide a safe dining experience for those have celiac. But when I went in, about halfway through my meal I found a piece if angel hair pasta in my gf noodles. I woke up in the middle if the night doubled over in abdominal pain. I went back the next day to talk to the manager about the careless way in which my food was prepared. She was not in the least bit apologetic. I told her that I suspected my noodles were cooked in contaminated water. She's said there was no way that could have happened and went on and on about what they do to prevent cross contamination and seemed almost unwilling to admit that it was their fault. I stated that it doesn't matter how many policies are in place if the employees don't follow them, and very obviously, one of her cooks didn't follow gf prep practice and I suffered the consequences. Her final and very insincere response was, "Well, I'm sorry you got sick but we do everything we possibly can to prevent that." needless to say, I won't go back.
They're food is tasty and we love The Old Spaghetti Factory, but they glutenize my husband EVERY time. We can't risk eating at this chain anymore, at least not in Utah. Both locations in Utah are VERY bad at contaminating my husband. We've marked them off our list for good.
They have a GF menu printed right on the regular menu. I called ahead and asked the manager if they use different pots to cook the GF pasta and she said yes they did. Our server didn't seem up on it--he offered me soup (minestrone) or salad. The soup wasn't on the GF menu so when I asked him if it had pasta in it he seemed confused. So go by the GF menu and not what the server says. My pasta (rotini) came with a little sign on it that said Gluten Free, which I appreciated.
They now offer Zooddles or Broccoli as alternate to noodles... they are NOT GF!!🤬 They are both boiled in the same water as the regular noodles. Seriously, this would be an AMAZING alternative for gluten sensitive folks (do NOT eat here if you're celiac). The supplier for their zucchini noodles and broccoli can't guarantee their veggies are GF, so they don't even try to make these options available for sensitive folks.
The GF menu is small, but I can’t complain because I love that some of my favorites (before my doctor discovered my gluten allergy via blood test) are on there. For what I was expecting, their GF pasta is pretty good. The texture is different, but I like it. Excited I can still have the creamy pesto sauce on my salads, too. Each time my plate has been marked with a special “Gluten-Free” stick.
Food was good. Gluten friendly menu. Manager was knowledgeable and helpful. Double check the sausage!! Would have given 5 stars but the sausage listed on the GF menu was not GF and we ordered it. Thankfully the manager was on the ball and caught it before we ate it, took the plate back to the kitchen and returned with fresh pasta. It’s important to ask the questions! We will return!
Overall, I did not get sick. Nima tested everything GF (salad with balsamic vinaigrette, mizithra and brown butter GF pasta and Spumante ice cream). Our waiter was very rude, not just about GF, to our table and the one next to us. I asked for the manager twice before waiter would get her (menu says to do so when ordering). Rating not sure because of the obvious risk of cross contamination and some questionable risks (such as bringing my food on the same tray as everyone else’s).
Went to a birthday party tonight and was blown away at the service I received. I am Gluten-Free and usually have a problem eating at any restaurant that is not designated totally gluten-free. The waitress asked my selection and I told her, “no, I’m gluten- free.” She told me I could have the Alfredo (which used to be my favorite dish) and just let my server know. My server and the men and women who helped serve my table took care of me so well! They made sure I didn’t have croutons on my salad, and served me with a smile and a great attitude. I left sorry that I didn’t have more cash on hand to tip them. (Our meal was paid for and I ask around to borrow $5 until tomorrow morning at church because these guys definitely deserved it!) Thank you Old Spaghetti Factory. I will be back. You’re team is exceptional and I have never been treated so well at a restaurant. Thank you! 💖
I always get the gluten free pasta with browned butter and Mizithra cheese (if you cant do dairy there are other options) with an added GF sauted (seasoned) chicken breast. Sooo good. Haven't gotten ill and I've eaten here several times. They have a gluten free menu and wait-staff are well- informed. Unfortunately, this location is now closed, as of Sept. 2018
They have a separate gluten free menu. I did not get sick here but the food was not that great either. It was just pasta that had no flavor and a little bit of sauce that tasted like it was from a jar and some mushrooms that also had no flavor. I probably could have made it myself, and I’m not a very good cook. 4 stars because the food came out with a little flag that said “gluten free.”
The staff was extremely knowledgeable about everything on their gluten friendly menu. Pasta, salad and dessert were delicious. There was even a balloon artist coming around to the tables. The only negative is the parking cost.
I used to love coming here but I got sick last time I ate here. There is a gluten free menu but they say they cannot prevent cross contamination. The broccoli is not on the GF menu due to them boiling it in pasta water. I don’t think I will be returning due to our last experience which is disappointing.
The staff were knowledgeable about what could be made gluten free but the food was horrible! Even the other people at my table that were eating gluten containing foods thought so. I was glutened, most likely by cross-contamination, which I knew was likely at an Italian restaurant. This place has really gone downhill though!!! We will not go back!
Had dinner last night and I usually don’t complain on social media but I felt the need to bring this one out. My dinner consisted of a salad and pasta with meat sauce. I also requested the grilled chicken which was on the gluten-free menu. When I received the chicken it appeared that it had been fried with some sort coating/breading and someone had scraped it off of the top of the chicken but not the bottom. Somewhat disappointed as I am not sure if that breading was gluten-free but it was only on the bottom of the chicken and in certain spots on the top. I do wish that I had taken a picture. But the pasta and salad were fine.
I ordered the GF pasta with browned butter and just an hour after eating, I was struck with debilitating pain in my abdomen. GLUTENED. This was one of my favorite restaurants too, but they sent me to the hospital and I can’t take that risk again.
I give 4 stars because I felt perfectly safe eating there, but to be honest the food was pretty mediocre (would give three stars if we were only talking about quality). I got the alfredo with chicken which came with a side salad and a small ice cream dessert for about $17 so decent value. Family friendly establishment.
It's a corn and rice based spiral pasta which costs $.99 more and can be had with 4 or 5 different sauce choices. Our pasta came out with a little flag in the middle indicating the GF pasta. We had the browned butter and mizithra cheese sauce, and were quite pleased.
I work here. I got a breaded chicken breast with sauce to eat(breaded with rice flour only) and I got horribly sick. They do cook their GF noodles in a safe manner, but sauce comes from the same bins they use for their non gf noodles. Possible cross contamination there. Be careful.
limited gf menu, but good for dining with mixed non-gf company. GF noodles are the shorter curly ones. nothing can be special ordered (e.g. broccoli side). It is a pretty basic menu, but I have never gotten sick when I have stuck to it.
The dessert is ice cream, the GF menu is not extensive. There is gluten free pasta you can substitute. Flavor was ok. This was not a bad experience but NOT great! Do not think your going to get a great option. Side note I got the breast of chicken Alfredo but I had 7 small cubes of chicken.
Separate prep areas. Gluten free pasta for the kids. Service was a little "iffy", but finding gf food made up for it.
The food was alright. Our server didn't know much about gluten free and when we asked about gluten free appetizers she offered us the bread. The menu says to speak to a manager, when we asked she assured us it was okay. Then after explaining how I need gluten free and have celiac she brought my salad out with croutons, she fixed it but made me uneasy about the rest of the meal. The manager wasn't very helpful either. Wouldn't recommend.
They have their own gluten free menu and options include gluten free noodles as well as other items. I don't know how strict they are in terms of how close together everything is cooked but they seem to be conscious of people's sensitivities just let your waiter know.