Review of The Original Pancake House

5518 University Ave, Madison, WI 53705

Overall Rating

Review


I think in general this is a safe place to eat with the caveat that your experience depends heavily on the waitstaff you get. I let our waitress know I have celiac disease and cannot eat gluten. I could tell my waitress was not familiar with what this meant so I was immediately uneasy. I asked her to verify if the Chorizo Scrambler was gluten free. She came back saying it was so that is what I ordered. I insisted that she add that I needed it GF on the ticket, which she eventually did.

The cook came out to let me know he couldn't verify that the Chorizo was actually GF and asked why I was asking for GF. I told him I had celiac disease and he said I needed to order something else. I got the GF pancakes which were good. But had I not advocated for myself it could have been a bad scenario because the waitress clearly never checked when I asked before ordering, putting my health at risk.

5 Stars for the cook staff 0 Stars for the waitress

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago

Symptomatic Celiac