Review of The Shack

Ordered a Reuben sandwich off the Gluten Free menu. Was very clear with the waitress that it should be gluten free. When I received the sandwich the bread did not look like gluten free so I asked if it was gluten free and was told yes it was. After taking two bites I still felt unsure about it being gluten free so waited for the actual waitress to come and again asked....is this gluten free...she initially said yes...but I had explained the bread was different than the norm....so she sighed and went to ask about it. Then came back and was told that it was in fact regular bread. Because this chain uses gluten free protocols as their business model this was very disappointing… Moral of the story, even at a restaurant that promises gluten free protocols ....don't trust it....trust your intuition which is what I should have done.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor