The Works

23 recent ratings
$$ • Restaurant
100% of 23 votes say it's celiac friendly
5717 Victoria Ave
Niagara Falls, ON L2G 3L5, Canada

Top Reviews


Celiac

Overall Rating

Review


Just ate a burger with a GF bun with fries. It was very delicious. Dedicated frier and the server was knowledgeable.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 month ago read full review

Celiac

Overall Rating

Review


Dedicated fryer. I had the beef burger on a gluten free bun and insanely delicious fries. Staff seems knowledgeable about gluten and cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Celiac

Overall Rating

Review


J'ai la maladie coeliaque et je vais rarement dans les restaurants mais la serveuse dans celui-ci a su me mettre en confiance. La nourriture était excellente, j'ai mangé un hamburger et une poutine, c'était excellent! Mon conjoint non coeliaque à pris un burger au poulet qu'il a aimé aussi. Comme je suis asymptomatique, je ne peux pas savoir si j'ai été contaminé. Mais ils semblent vraiment prudent.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Bread/Buns
  • Burgers
  • Dedicated Fryer

Categories

  • Lunch
  • Restaurant

Photos


All GF!!!! Poutine and Juicy Lucy Burger
Amazing
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More Reviews


Celiac

Overall Rating

Review


I’m a celiac. Staff was well-informed and very helpful with navigating the menu. The food was outstanding!

Celiac friendly?

Yes

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Couldn’t believe we found this gem! Staff were knowledgeable about GF and guided me through their menu. Most things on the menu were GF but what wasn’t she said they could adapt. Also had a dedicated fryer just for GF fries and they are bottomless! Burger was really tasty and one of the best GF buns I’ve had as it didn’t fall apart. Great place to go.

Celiac friendly?

Yes

Updated 1 year ago read full review

Not celiac

Overall Rating

Review


Staff was great, asking if it was for health or diet. She then looked up ingredients in their allergy binder for every thing I ordered. Food is awesome!!

Celiac friendly?

Yes

Updated 1 year ago read full review

Not celiac

Overall Rating

Review


We have two kids who are very gluten sensitive, cross contamination causes rashes and awful stomach issues. We spent 4 nights in Niagara and visited this restaurant 3 times! Everyone loved their food including my husband and oldest son who can eat anything but are very picky about what they like! Fries are fried in a dedicated fryer and they have gluten free hamburger buns. Wait staff was incredible, knowledgeable, friendly, and fun! This was one of the few times my kids have eaten out and not had symptoms after. Knowing we had a safe place to go without endless searching every day was beyond priceless! Thank you The Works!!!!!

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


My daughter has coeliac disease and is 9. She loves this place so much we came back again the next day. She had a burger the first day with poutine and the second day they accommodated the cheesey bread from the kids menu in a gf bun. Huge portions and too much choice!

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


So many GF options that is difficult to choose. They have beer (Daura) and the GF bun is so good that you will doubt if it is really GF. Highly recommend it!!

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Burgers were great. So many options. And the fries are made in their own dedicated fryer.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


I enjoyed a delicious burger on a gluten free bun. The fries are made in a dedicated fryer. The service was great!

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Great place for gluten free burgers and fires. GF buns were great. Celiac friendly. Staff was very nice and knowledgeable. Close to all in Niagara Falls.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Good food and the most burger options I have ever seen. This restaurant definitely has character. I have never drunk soda out of a measuring cup before. I was amused by the bathroom signs.

CAREFUL WITH THE FRYERS:

They are not good at informing people about how their fryers work. On my first trip I was told the fryers are dedicated, but on the second trip I got a manager and he explained that there is a risk of cross contamination. As shown in a lot of the reviews below they tell a lot of people they have dedicated fryers. However, they double fry their fries. In the morning they cook their fries in all the fryers, but then when cooking the fryers later in the day they use the "dedicated" fryers. However, fries that were cooked in the non-dedicated fryer are then cooked in the "dedicated" fryers thus cross-contaminating them. The manager said they are going to work on educating their staff not to use the non-dedicated fryer in the mornings, but that it may be a while before the staff is adequately trained.

I would have given more stars if they weren't misinforming people about having dedicated fryers. I am still marking it celiac-friendly as long as you stay away from the fryers.

Celiac friendly?

Yes

Updated 2 years ago read full review

Overall Rating

Review


Great place - two teenage boys with Celiac had a great meal - with some of the best gluten free buns they ever had. Wait staff was great as well. CELIAC FRIENDLY!!!

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Excellent place to eat. The burgers were awesome and the staff terrific.

Celiac friendly?

Yes

Updated 2 years ago read full review

Overall Rating

Review


Gluten-free poutiiiiiiine, made with real cheese curds, not mozzarella.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


We had to wait a bit to get GF questions answered (including re GF bun ingredients for someone who has other allergies beyond gluten), but server was really accommodating and helpful. The food is good, but nothing crazy special. The fact that burgers are close to $20 made me knock off the 5th star. But it’s great to be able to eat somewhere that cares about GF safety—they have a dedicated fryer and cook GF burgers/buns on separate grill area.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Outstanding options. All poutines are gf. Original dining experience.

Updated 2 years ago read full review

Not celiac

Overall Rating

Review


Great poutine gf 😍 Service friendy

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Amazing!!! GF cheese stuffed burger, The Juicy Lucy, and GF poutine.

Celiac friendly?

Yes

Updated 2 years ago read full review

Overall Rating

Review


The staff was VERY knowledgeable and had wonderful poutine (gravy + cheese curds...it was our first time trying it). So many burgers to choose from! The water came in cute measuring cups. They have gluten free buns, or you can go bunless or get them wrapped in lettuce. A must!

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Amazing burgers and gluten free poutine!!!!!! The menu says no dedicated fryer, but that's because the menu is the same across locations and some don't. The one in Niagara Falls has a dedicated fryer. Flavorful and wonderful. They cook the burgers on a dedicated gf surface (the gf buns are heated up there, other buns are warmed up on another surface). The waitress was knowledgeable and helpful.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Just ate here again this evening. Still great service and knowledgeable about celiac disease. A great meal, delicious gf bun. No reactions and I am very sensitive!!...highly recommend! Ate here recently...and it was awesome. Pretty much everything regarding the burgers can be made (or already is) gluten free. The gf buns were the best I have ever tasted. The fries are cooked in a separate dedicated fryer. ..bring your appetite!

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Staff was wonderful. Very helpful and checked every ingredient to triple check that everything was gluten free. Gluten free poutine was delicious and gluten free hamburger buns were also good. Very safe would 100% recommend

Celiac friendly?

Yes

Updated 2 years ago read full review

Overall Rating

Review


Awesome burger with GF bun!!! Separate fryer for fries!!!! Yum!!!!!!!

Updated 3 years ago read full review

Celiac

Overall Rating

Review


The server was knowledgeable and the menu specifically listed which items were / were not gluten free. I had the Plain Jane burger and selected a grilled chicken breast on gluten free bun (which was delicious), added on toppings of avocado, grilled onions and selected one of the BBQ sauces that was gluten free. I also ordered a side salad (as all fried items come from the same non dedicated fryer, according to the printed menu I saw on 7/21/18) but unfortunately the salad I was given initially had croutons on top. They did apologize and bring me a freshly made salad but it wasn't anything special. The reason to go here is for the burger options and milk shakes. I had also them double check the ice cream and ordered a chocolate milk shake and was very pleased with the taste.

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


Had a great burger, with gluten free bun, and gluten free poutine! Wait staff was knowledgeable and I didn’t get sick so thumbs up!

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


Excellent informed staff, extensive variety of gluten free items on menu, dedicated fryer

Celiac friendly?

Yes

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


Gluten free/friendly section clearly labeled on the menu. Staff was knowledgeable and indicated gluten free on my order. Gluten free bun was delicious! Many options of toppings and sides.

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Had dinner there tonight with my celiac daughter. Waitress and the server who brought out our food were confident and knowledgeable in celiac and gluten intolerances. Dedicated fryer for fries...my daughter was thrilled. The service was wonderful and food was delicious! I highly recommend them. Even offered gluten free gravy for the fries. Hours later and my daughter is sleeping peaceful.

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Amazing glutenfree hamburgers. You can almost choose every topping. They also have a separate fryer for the fries. Perfect!

Celiac friendly?

Yes

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


Awesome burgers and friendly, knowledgeable service. They have a dedicated fryer for fries and gluten free poutine! Our Celiac kids were very happy!

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Such an attentive staff! And great allergen list! All excellent!!

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


The food was excellent & the staff is very knowledgeable about gf & vegetarian options. The Poutine was delicious. Definitely going back.

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Excellent service A lot of gluten free options with dedicated fryer Even gluten free pouting

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Very attentive to gluten free needs; vegetarian options as well. The vast majority of burger toppings are gluten free and hey, GLUTENFREE POUTINE! Great experience all around.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Almost all burgers are gf, buns were awesome, and gluten free poutine!!!!!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The gluten free bun was the best bun I have ever had. Make sure you state you are gluten intolerant. My server Rachel was very knowledgeable in what has or doesn't have gluten. Most of the items are gluten free. I had a delicious burger and it was pain free! Go here!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Staff was friendly and food was very good. The only draw back is that their beef burgers are not from grass fed cows. I had the turkey burger and fries with no celiac symptom issues.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Dry burger. Nice atmosphere and friendly staff. Many gf options available.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Fantastic experience!! Great server, very conscience of gluten allergy. Would highly recommend!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Very knowledgeable staff. Dedicated fryer for fries. I need one in my hometown!

Updated 4 years ago read full review

Not celiac

Overall Rating

Review


Awesome resturant the majority of the menu can be done gluten free. They have dedicated fryers. Delicious gluten free buns and they gravy is gluten free as well.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


This place makes being gf easy! Staff was extremely knowledgeable. I have never been to any restaurant where they were so allergy friendly! Even kids burgers can be gf! I might just travel back here JUST to eat here again! Kitchen does have a separate dedicated fryer! I highly recommended! Five stars is not enough!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Gluten free items are clearly marked on the menu (or rather the few non-gluten friendly items are listed). Good GF buns on the burgers!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Staff was incredibly knowledgeable about GF and menu clearly indicated which items could be cross-contaminated. Had so many choices and a wonderful meal! Best GF bun I have ever had!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


We stopped there during our stay at the falls. The waitress was knowledgeable with GF options, and they had a dedicated fryer. My concern was the lack of knowledge around food products that have diary in them. luckily, their menu online showed me. The manager didn't come out to make sure our order was made properly as others had said. The service was not the best, but the food came out tasting good. Warning to other bf mom's out there; they use cured bacon and don't ask how you want your burgers done.

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Burger was "okay", not the best but gf bun we ever had, but better than most.While the online menu warns of cross-contamination, they told us this restaurant has a dedicated fryer for gf.Menu clearly lists non-gf items, staff was knowledgeable.

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


What I had was safe but keep in mind fries aren’t an option due to cross contamination. The side salad I had was okay. Burger was tasty though!

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Overall Rating

Review


Amazing GF burgers with gf buns.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good selection of healthy options
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


Good selection of GF options, have GF buns as well. But, I’m sure they gave me a regular bun rather than GF when I did a take-out order based upon being glutened from this meal. Would not go back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Great burgers with an awesome GF bun, but beware the fryers are not dedicated! Been here many times and will be back many more though!

Celiac friendly?

Yes

More Info