Have visited a few times with family and always had a lovely experience. The service is amazing and the team are really accommodating. I am coeliac and they always have offered to prepare my meal separately to the main carvery and bring it out when the rest of my table are ready to eat. I understand a few of the desserts are gluten free too!
The staff here immediately got out an iPad with all the allergies of each of their dishes They appeared to have a great attention to detail and were very concerned about allergies. I had the carvery with vegan gravy and the carver on hearing I was a celiac pointed out what I could eat. I had the roast beef, roast potatoes carrots and peas with no ill effects. The vegan gravy was not quite as good as I have had in the past, but the meal was still very enjoyable.
I specified my needs on arrival and was brought the 'glass onion apps to search. I asked that my food not be from the carvery deck to prevent CC. I was given a form to list my options and it was made in the back and brought out. Gravy was also brought separately. I did have to go to carvery deck for meat. Server washed his hands before serving me but I had to avoid pork as it was right next to the Yorkshire puddings.