My go-to sandwich shop - offering gluten-free wraps
Have had great service here; their gluten-free wrap is good and if you let them know it's for an allergy they take all the necessary precautions. The gluten-free wrap does need to be warmed slightly to keep it from ripping.
The servers knew they offered gluten free wraps, but they had no understanding of the procedures they needed to follow to avoid cross contamination. I explained it to them, they followed my guidance, and I had no adverse effects after eating my sandwich.
— No gluten-free information on the menu
— Not Much
The employee turn over rate recently has been high and they aren’t training the new employees on the safe and correct way to help limit the cross contamination of their gluten free wraps. I do not recommend this place right now. I hope they get better on training their employees.
While the food prepper changed gloves, Straight out the gate she contaminated my spinach wrap by heating it up in the same small oven as they heat other sandwiches. Then, when adding veggies, she used the same bins as for sandwiches. On top of that they charged +$1 for gf prep. Website also doesnt have option to note 'make gluten free'.
Unlike some other Togo's locations, this restaurant still has the gluten free wrap. The staff wasn't perfect about using separate utensils, and they had a hard time keeping the food from spilling out of the wrap. A little more staff training should fix these problems.