We love torchys, I mean who doesn't. My negative rating is to reflect the lack of care around gluten and allergies in general. In 20+ orders, they have literally never gotten it right. A typical order for us is a fresh avocado on corn (from their gluten free menu) or a Baja shrimp (grilled shrimp) on corn. Never once have I not had to go back inside the store. It's always reflected correctly on the receipt, but the kitchen just seems to see the title and ignore the large red letters on there that day gluten free,.or grilled versus fried..
I hate given a negative star rating, but no amount of pleading or explaining seems to avoid the need for us to meticulously go through the order when it's delivered and always, always have to go back inside and have them remake.
Would be absolutely awesome if they could fix their process and I would immediately fix my review (which I've now moved from 5 stars in the beginning, one star at a time to one star).
But once they get it right, (and I'm pretty hungry by that point!), The tacos are great!