Review of Urban Taco

3200 E. Airfield Dr., Dallas/Fort Worth International Airport, DFW Airport, TX 75261

Overall Rating

Review


So, if I could give zero stars I would. After three visits over a multiple month period, I've decided to finally review them and let all the free lovers know about my experience. Each time the female employee (who seems to be in a manager or owner position) has been very rude, inconsiderate and even curt with me. I was told that their tacos are not gluten-free and that I can only have the steak burrito bowl and chips. I attempted to ask questions such as why the tortillas were not gluten-free, and she wouldn't answer. I tried to ask if they were corn and she replied "yes" and I said "corn tortillas are gf" and she said they didn't have gf tortillas. I asked if she would ask the staff to change their gloves and utensils, and she rolled her eyes and didn't acknowledge me. I've explained that this is not for preference but is for an allergy (Celiac) and I still get a major attitude… So much so that I will not go back because I don't feel safe consuming any of their products here. Zero customer service and zero safe gf options. :(

Celiac friendly?

No

Updated 8 years ago