Vincenzo Cucina Italiana Restaurant

Bad Customer Service: I used to love going here so much that I hosted a small party. We finished our meal and paid, then headed out into the town for a bit before traveling 1.5hrs back home. Later that night I noticed we were overcharged but it was too late so I decided to call the next day. When I called the following day the manager explained that he was too busy and would call me the next day. He never called. I called the following day and left my number with the staff, he didn't call back that day either. I called the following day and was finally able to speak with him again. He was rude, twisted my words and refused to do anything. He literally said how can we do anything days later. I restated that I first called him the following day after our meal. He would not do anything to try to fix the mistake they made. They could have simply offered a gift card if they couldn't refund the money. They will probably reply and twist my words again but this is the truth. After this service I would not recommend this place to anyone.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

The staff is wonderful and made sure my gluten free pasta bolognase was safe. It was delicious! Also had the prosciutto and melon as an appetizer. Marco was a wonderful server and took great care to make sure the kitchen knew my needs. I will be back!

Celiac friendly?

Yes