Zaxby's

2 ratings
$ • Restaurant
Reported NOT to have a gluten-free menu
2430 N Chester St
Gastonia, NC 28052

Most Recent Reviews


Overall Rating

Review


Not celiac friendly. Shared friers. Received a breaded wing in with our non breaded wings

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for takeout
  • Offers delivery
  • Offers online ordering
Updated 3 years ago read full review

Overall Rating

Review


Traditional wings and fries are GF. As well as many of their sauces. Have good GF salad options (w/o toast or croutons).

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List

Categories

  • Delivery
  • Dinner
  • Kid Friendly
  • Online Ordering
  • Restaurant
  • Takeout

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


I’ve been eating Zaxby’s salads with grilled chicken “hold the Texas toast and fried onion ring bits” for years (the only thing I found on the menu to eat) and don’t remember having a problem. However yesterday when my husband picked up our order the server told him the chicken is NOT GF! It is marinated in something that includes gluten. So he put the chicken in a separate container for our pickup order. Thank you! I get a Cobb salad and now won’t have chicken on it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


The wings with buffalo garlic sauce were not gluten free. Checked them with nima capsules and the result was gluten found and the capsule had the third line very dark so it was not just cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Celiac

Overall Rating

Review


I go here a lot for the traditional buffalo wings meal with tongue torch, no toast and don't have problems.

Safety


Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Fries fried in wing oil is gluten-free

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


While at a doctor’s appointment, a provider suggested Zaxby’s as a safe place to eat, saying her daughter with Celiacs has found it a good experience. I went today after a long work day and asked if they had gf buns (I knew they didn’t but figured I’d ask just in case) and when I was told they didn’t, asked for a grilled chicken sandwich but with no bun. I got my food and saw I was given my chicken on toast. I went inside (from drive thru originally) and asked for them to remake it, apologizing that I hadn’t been clear about a gluten sensitivity and that I was unable to eat bread and couldn’t even risk cross contamination, otherwise I would have just taken it apart myself. The cashier took it to them back and came back within seconds with the same box and supposedly new chicken. It looked as if they had just taken the bread off and handed it over instead of remaking it, but I was too tired to argue and just took it home.

This one is on me, but I had issues where I don’t fully believe things even if I’ve seen them- so I made myself believe that I was maybe jumping to conclusions and assuming too much and ate the food anyway, hoping for the best. I had been feeling good lately, after stopping the gluten challenge and resuming a gf diet. I am now starting to feel ill again, nausea and crampy pain and bloating to begin with.

Even if I give them the benefit of the doubt and my chicken was remade, I didn’t feel listened to, nor did I feel safe or comfortable with the treatment I was given, so don’t recommend this place if you’re very sensitive/unsure.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

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