Review of Zaxby's

While at a doctor’s appointment, a provider suggested Zaxby’s as a safe place to eat, saying her daughter with Celiacs has found it a good experience. I went today after a long work day and asked if they had gf buns (I knew they didn’t but figured I’d ask just in case) and when I was told they didn’t, asked for a grilled chicken sandwich but with no bun. I got my food and saw I was given my chicken on toast. I went inside (from drive thru originally) and asked for them to remake it, apologizing that I hadn’t been clear about a gluten sensitivity and that I was unable to eat bread and couldn’t even risk cross contamination, otherwise I would have just taken it apart myself. The cashier took it to them back and came back within seconds with the same box and supposedly new chicken. It looked as if they had just taken the bread off and handed it over instead of remaking it, but I was too tired to argue and just took it home.

This one is on me, but I had issues where I don’t fully believe things even if I’ve seen them- so I made myself believe that I was maybe jumping to conclusions and assuming too much and ate the food anyway, hoping for the best. I had been feeling good lately, after stopping the gluten challenge and resuming a gf diet. I am now starting to feel ill again, nausea and crampy pain and bloating to begin with.

Even if I give them the benefit of the doubt and my chicken was remade, I didn’t feel listened to, nor did I feel safe or comfortable with the treatment I was given, so don’t recommend this place if you’re very sensitive/unsure.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None