Review of Anna's House

6601 N Newburgh Rd, Westland, MI 48185

Overall Rating

Review


Was glutened badly here on Easter!! A big mistake - not contamination. Our entire table specifically ordered GF since 3 family members have Celiac and wanted to possibly share the 4th person’s food. Asked questions and they answered everything perfectly. Got the BAE as one of the meals. The meals came and all 4 meals had GF sticks in the meals. Took a picture of the BAE because it looked so nice. Thought the roll that it was on looked large for a GF roll - but they had all sorts of GF products from a bakery up north. Again - meal had a GF stick in it. Ate it. Got the bill and thought it was funny that 3 meals were upcharged for GF but not the BAE. Got very sick. Called the next day to talk to the manager who was very nice. When I explained everything that happened and told him about the missing upcharge and told him that the bread the sandwich was on was round, he said that it was not GF. They only use square GF bread for their sandwiches. Despite this, they stuck a GF stick in the meal. He offered a gift certificate which I declined - I told him that I only wanted them to figure out how the mistake happened and to learn from it! Huge mistake. Not really sure how that could have happened - obviously rung up wrong, but how did it get the GF stick in it??? Will give them one more shot and if all goes well, will change my review. Beware - GF bread at this restaurant should be square. Manager handled this extremely well!!

Updated 6 years ago

Symptomatic Celiac