Review of Astro Burgers

To the owner of Astro Burgers on State Street and 3900 South in Salt Lake City...

Last night, my son went to your establishment for dinner. I was involved at a baby shower for my daughter, so he also tried to get a meal for me. They were out of gluten free buns, but offered to prepare a lettuce wrap. Cool... no problem, just need it safe and gluten free. My son, who has worked in the food industry understands celiac needs and the risks from cross contamination, witnessed the cook place the hamburger patty on the grill in the same location where they warm the gluten containing buns and cook the pancakes. Gah!!! He asked to speak to your manager because he understood that this would be a huge problem for me. Well, your manager decided to YELL at my son. He asked why he didn't call the worker out for the mistake instead of involving the manager. He told him not to come back if this is going to continue to be a problem. Well, since this is always going to be a problem for me (I'll never be able to safely consume gluten again) I guess we're at an impasse.

Wow! Just... wow!

My son was so upset, and actually, so am I. YOU claim to be gluten friendly, yet are offended when asked to adhere to gluten friendly practices and yell at the customer for it? And since when is it the customer's responsibility to train your employees? If you claim to be gluten friendly, then please don't serve food contaminated with gluten when we asked you not to. (This has happened more than once... in your establishment.) Train your own employees to not cross contaminate my food so that I don't get sick!

No problem sir... we will not be eating here again. But rest assured, my memory is long, and my pen is sharp. We will be sharing this review on social media, the Find Me Gluten Free app, and on your website so everyone will know how you REALLY feel about accommodating your customers with needs (which YOU claim to accommodate). And I hope others who need the same service will choose to avoid your establishment as well. This is no joke. My life is forever changed due to the damage done by celiac disease. I don't need your careless employees, or your nonchalant attitude to ruin me further.

I'd tell you to have a nice day, but I can only do it with the same sincerity with which you provided me a gluten free meal.

Xoxo ab

Celiac friendly?

No