Review of Avvio Ristorante

We’ve been eating here for a while, their Chicken Milanese is my favorite! I give this a 3-stars because we’ve been here a ton of times and their staff is usually excellent and the food is exceptional!

Be careful! The last time we went our server (who in the end told us they were new) served me a dish that was NOT gluten free. I understand coming from the restaurant industry that things get mixed up. Not only did they assure me it was the dish I ordered but I was mortified when they assured me it was also 100% gluten free only to hear from them 15-minutes after I began eating the dish was not gluten free or the dish I ordered. I dropped the ball thinking, maybe they switched the dish up and was confident in their response. Not only did they make a mistake which I understand happens by serving me the wrong dish, the manager was not informed. They also said that the dish did not have a lot of gluten, as if that would even make a difference. They handed us the check and said this will be the toughest part, full price for our meal including the dish I was supposed to be served but wrapped in a to-go box. I couldn’t bare the thought of even eating it after I practically finished my entire meal containing gluten. I was terrified of my body’s reaction after not having gluten in over 10 years I begged my partner to pay so we could leave and go to the pharmacy.

I do hope they are more adamant with new staff and the severity and importance of serving customers with food allergies. We were very disappointed with how it was handled and I’m not sure that I can overcome that awful experience. Now if we do go out I am stricter more than ever, and constantly double check with the server, my health depends on it.