I've eaten a lot from Bellagreen over the years and had flawless celiac success even with delivery orders. Until, I recently got cross-contact gluten: it was a busy lunch time, I ordered and informed the clerk of my allergen. She verified the GF marked seasonal item contained GF ingredients by looking at a reference form. She did NOT type my allergen information in as they typically do at this restaurant. My food was brought out with my friend's pizza, I noticed the waitress set down the pizza plate, then moved that same bare hand to set down my plate. I assumed this was the only contact and later was careful not to use that portion of the plate. In hindsight, I should have stopped it all here.
Something else abnormal was the lack of little allergen flags on the plate which this restaurant uses to communicate & also no mention of the allergen as the food was placed.
I went and asked to speak to a manager — turns out it was the same person who took my order. I explained all the discrepancies I noticed vs my usual experience here as a celiac. She said she did not type my allergen in because she verbally told the kitchen staff. She said they are out of the little flags but assured me my meal was safe because it comes out of a box, I'm not sure what that means besides now realizing it signaled her lack of awareness of contamination potentials after something is plated. She was good at reassuring me I was safe & I chose to trust her.
Afterwards, I had cross-contamination symptoms and no other risky meals. I still get plenty sick from this and I will no longer eat at this location & going forward I'll refuse to eat when a place like this has someone not performing the typical steps.
I love this place so much they catered my god-d*** wedding. Pizzas are good, pastas are amazing, I would try anything they made honestly. Also it’s a lovely place to sit, my husband and I came here early in our relationship and come every time we are in Dallas we just adore it. 💚💚💚
UPDATE: I was skeptical of eating here once they switched ownership a couple years ago. But i have been to the DFW and Houston locations with no issues still. I still love the turkey burger with sweet potato fries. But the white chicken parm is my new second favorite.
I eat here ALL the time! The turkey burger is awesome and the box comes labeled, so you know it’s gluten free. The brick chicken is another one of my favorites.
I was looking for a brunch place today and stumbled upon this one. Gluten free items were marked on the menu with a lot of options.
I got the huevos rancheros and my friends and I split a lemon poppyseed pancake.
The food was very good and the staff was knowledgeable about celiac. They had a dedicated space where my meal was prepared and was marked gluten free.
I would love to go back and try the lunch menu next time because that looked great too!
So maybe its my mistake for not telling staff I have an allergy but I assumed I would be okay since the items I was ordering are gluten free. I did get sick from the food and its really doubtful that it wasn’t from here because it’s the only thing I ate all day. The food is good if you have low sensitivity but unfortunately I won’t be back to risk it.
First time going last night, got extremely sick after dinner and needed to leave the restaurant immediately! The pain was the worst I have felt in a long time. Everything that I had was labeled “gluten free” and when ordering I made sure that they knew that I had Celiac Disease. I would NOT recommend going here if you have Celiac. Worst experience!!
Excellent food and so many gf choices. We had a lovely late lunch. Fried fish tacos were HUGE and amazing!!!! I teared up a bit bc I hadn’t had fried fish in years and it was delicious! My daughter had a goat cheese salad that was very tasty!! We had carrot cake and it’s a MUST!!!!! It was DELICIOUS!!!!!!!! We devoured it even though we were stuffed!!! Would def go back. Staff was so kind and knew gf and were able to guide us with what we may enjoy!! Loved the visit!