Bertucci's (Closed)

I had their cauliflower pizza crust and it was delicious!

really great food and great for gluten free options

The West Springfield location of Bertucci's hasn't failed me yet with GF dining. The staff--and hosts--are attentive and aware. While the menu isn't deep, the offerings include appetizers and entrees with complex flavors...not the stripped down "order without..." warnings of some competitors. There is only one dessert...a sophisticated bittersweet chocolate mousse-like pudding...but it never disappoints. What I like about this Bertucci's is that it feels like a one-off, not a chain, and that is high praise indeed. Update: October 31, 2013. I hadn't been to Bertucci's for awhile, and checked the GF Menu online. For some reason, the chianti sauce was no longer GF, leaving me a dry seasoned filet mignon as a disappointing choice. The excellent Budino mousse-type dessert was also gone, replaced by another dessert that required omitting the toppings to make it safe. This was a HUGE step backwards. I went to Outback instead. I e-mailed the chef at Bertucci's corporate HQ asking why they had backed away from their terrific old menu, but got no reply.

Staff was very nice but told me they only offer things for gluten sensitivity. I have celiacs and had the shrimp risotto and seem to be okay. But there are not many options. Nothing is guaranteed since it is a shared kitchen. Would not recommend for those with celiacs.

Excellent gluten free pizza crust.

Celiac friendly?

Yes

Gluten free menu. Some staff are more knowledgeable than others.

Celiac friendly?

No

I would not recommend an intolerance to gluten or a person with celiac to go here. The food never fails to get us sick even if you call ahead and specify that you have an allergy/ask to take special precautions.

Celiac friendly?

Yes

Pizza is delicious. Cauliflower crust is 100 percent safe!

Celiac friendly?

No

I won’t recommend them to any celiacs , not safe! And they’d don’t try to improve either, so with me and any people’s I know w/ celiac is a big NO. Not paying to get sick!

Celiac friendly?

No

Not the best place to go for someone who is Celiac.

Celiac friendly?

Yes

They have a 'gluten sensitive' cauliflower crust pizza that is pretty good. I was a bit worried with the phasing but it did not cause any reactions.

I react to a lot of gluten free crusts, I have MCAS so I’m not celiac but I also can’t have tons of foods. I get the gluten free vegetable pizza without eggplant or olives a few times a week, it tastes amazing and I have no issues with it at all

Limited GF options . Not safe . Flour all over the place. Not a good idea for Celiacs

Bertucci’s has been one of my favorite local restaurants and I’m satisfied with their gluten free options. After going GF I was worried I couldn’t eat there anymore but I’ve now tried two GF pasta dishes and their GF pizza and I will be back for more! I have not gotten sick yet and while I do not have Celiac, I am highly sensitive. Some previous reviews mention their lack of gluten free options - it sounds like they have made some real improvements over the years and should be given a shot. My only request is for them to come up with a gluten free version of their amazing dinner rolls! If there’s one thing I miss, it’s a basket of those rolls.

Thwre were only a few gluten-free things on the menu

There are gluten free options on the menu but I’m not sure safe they are. I was sick after eating the gf pizza.

They now have more gluten sensitive menu options including cauliflower crust and breadsticks which are really good. I’m not sure if it’s celiac friendly but I would guess not.

the gluten free pizza was very good and safe. it was soft and worth it

If you require gluten free, avoid this place.

Bertucci's has a "gluten sensitive" menu. I called ahead to ask what precautions they take for cooking pizza and the person I spoke with said that the chefs use frozen cauliflower crust and cook it on a clean sheet in the oven. They also use different utensils to dole out the sauce and cut the pizza. However, my actual waitress said the food is better for people who are sensitive and not celiac. I ate the pizza anyway and seemed to be fine, but I'm also not particularly sensitive to cross-contact. I would recommend calling ahead and asking your waiter/waitress lots of questions.

Celiac friendly?

Yes

I got a prosciutto pizza and it was delicious! I’m celiac and had no problems and 100% would love to have again

Offer gluten free cauliflower crust that’s good but a little on the crunchy side. Don’t offer any gf pasta but have gluten free options besides pizza like risotto.

Best GF pizza I have found. We order here weekly. They use a cauliflower crust which is amazing!! Not the cardboard kind :) It is cooked in the same oven. I am fairly sensitive and have never had a problem.

Gluten free menu is larger than before, I had a chicken entree that was good, but they also have cauliflower based pizza and flatbread that I didn’t try

Great cauliflower pizza crust and wish they have gluten free pasta and rolls

Celiac friendly?

No

I was a regular, then stopped going there after getting sick several times. Unless they’ve improved protocol, I’m not going back.

No GF options. They used to be my favorite restaurant (back in the good old days before gluten was my enemy - and before they changed their roll recipe to the garbage it is now). Sadly they suck now. Go somewhere else :(

Celiac friendly?

Yes

Bertucci makes no effort to offer gluten free options that align with their regular menu. No breads or pizza choices. Celiac should avoid

Celiac friendly?

No

Had a wonderful experience there a few months ago where the manager took care of me and everything as I would write a review for my blog. HOWEVER, after trying to order from there again, I was horrified to learn that they had no idea what the GF options were and were shocked when I asked for the cauliflower crust. Needless to say, I will not be going back there again and I am extremely disappointed

They redid their menu and have a gf menu now! I got a pizza with cauliflower crust. I asked them to make in a separate pan as well and they were very accommodating. Did not get sick and I am very sensitive!

The new cauliflower gluten free pizza crust is delicious!!! Small size is good for kids.

Celiac friendly?

No

They have a gluten sensitive menu but I have yet to be able to eat here without feeling sick unless I get just a plain house salad. Even then I still don’t feel great. I recommend you avoid.

Recently expanded their menu to now included GF cauliflower crust pizza. It’s pretty good. Well rounded Gf menu for a chain. There are plenty of salad options, a soup daily and multiple entrees. If I had to choose, I’d take Carraba’s (or any non-chain) over here any day, but if this is close it’s certainly doable.

Celiac friendly?

No

Ordered the gluten free pizza. When I picked it up it was a wheat crust. They said they would remake it. I watched the pizza cook use tongs and pull the topping off the wheat crust and drop it on the gluten free crust. Had I not watched the I would have been glutened. Will not eat here again.

Closed no longer opened closed

Staff was very knowledgeable about celiac and a wide range of options. The cauliflower brick over GF pizza was amazing fo my celiac son! Highly recommend!!

The location in Amherst was very good. They have a small menu with some good options : Chicken. Steak. Salmon. Eggplant. And a new cauliflower crust pizza that was very good ! The best part was dessert !!! Flourless chocolate cake !!

Celiac friendly?

No

They are a disaster! We preferred online off the GF menu and arrived 40 minutes later when our order was supposed to be ready only to find out that they “didn’t have the ingredients to make GF pizza.” What’s the point of having a GF pizza menu if you aren’t going to make the GF dough. They didn’t even call to let us know they couldn’t make half of our order. They charged us upon pick up and then had to reverse all the charges bc they didn’t even know what they had made. Won’t go back again

They have a gluten free menu. I'm NCGS and was very concerned when some of the items had the words "gluten sensitive" next to them. However I had a cauliflower pizza which was delicious and the cloudless chocolate cake that was like fudge.

Celiac friendly?

No

There are very few options here and people aren’t super knowledgeable. Not the greatest.

I ordered the chicken Marsala. It was good half way through finishing my plate I found a piece of pasta on it. I told them I needed gluten free when I ordered. The manager himself made me a new plate and took it off the bill. Just make sure to stress. Gluten free. We we notified a waitress that wasn’t ours and there were no questions asked she went yeah that’s not right and got her manger.

I am a vegetarian and have other allergies and the only option was a salad that wasn’t even that good. I don’t think I’m ever going back

Not many options on the gluten sensitive menu. Definitely miss the Bertucci's experience. Literally was my favorite restaurant.

Gluten free menu is kind of a joke. It’s about 5 items and it’s only the items they have on their regular menu that they can remove the gluten items from. No gluten free substitute to take its place. Mostly salads!

Celiac friendly?

No

I ate half my eggplant dish, started to feel sick... and found a piece of pasta. Do not eat here if you need your meal to be gf safe, the menu says for gluten sensitive, but I wouldn't even rate it safe for that-if I could give them a zero, I would.

Celiac friendly?

No

Horrible. Said on the phone they took Celiac seriously but when we got there they seemed surprised that we wanted GF. Limited options. My son is 11 and they were offering salmon as one of the only options. Pizza and pasta are their selling points. Didn't offer either and did little to accommodate. We had to stay for a variety of reasons. My son and I did not eat. Went to chipotle instead. Ugh. (Though we love chipotle).

Had no gluten free other than salad! Called multiple days to see if they actually had gf pasta like it's listed on the menu, but no! Do not reccomend!!

Celiac friendly?

No

They have a 'Gluten-Sensitive' menu. Not large but a decent selection of non-pasta Italian dishes. Salads are great. No GFree pasta or pizza. Really good wine selection. Cider and spirits.

Celiac friendly?

No

Not a lot of good options.

Smallest gluten free menu ever. Way to make people feel like a second class citizen. If you want salad or salad, you are in luck!

food was good but found pieces of pasta in my food. now my family eats and I have to wait for new food. already feeling my face burning and turning red...

Celiac friendly?

No

everything is subject to cross contamination because flour is EVERWHERE in the kitchen and oven.

Celiac friendly?

Yes

They have a small amount of GF options. The staff is knowledgable.