Big Smoke Taphouse & Kitchen

Staff was not very pleasant,waiter that sat us did not greet us or answer my question about allergies and just walked away. I was able to have a meal without getting sick after flagging down another staff member. I had the chicken quesadilla and a side of mash. Staff was very clear cross contamination was a possibility before I was allowed to order which I appreciate.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Fantastic place and amazing staff especially Godfery at Heathrow T2

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Completely dedicated gluten-free kitchen
• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for takeout
• Offers delivery
• Offers online ordering

They had an allergy menu and took my allergy very serious. However, there were not many options. I ended up ordering a cheeseburger, but with gluten free bread in stead of the bun. The fries are not gluten-free, they offered me some broccoli instead.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Excellent experience. Before seating our party of 8 the hostess asked if there were any allergies. Once I was identified the waitress was notified and provided me with a allergen list. Waitress also asked my level of tolerance to ensure to inform the chef Additionally instead of ordering my food via the QR code she personally took my order to ensure my meal was prepared properly. After talking with the chef the waitress came back to inform me that my food would be prepared in a separate location on the kitchen. When my food arrived it was “flagged” with signs indicating it was gluten free meal. I was told this was to ensure whoever handled my plates were aware of the gluten restrictions. Food was properly cooked to order and delicious. I highly recommend.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent