Big Wheel Burger

I have always loved Big Wheel as they are one of the only places in Victoria to offer a gluten free crispy chicken burger. It's very disappointing to now see that they are removing the chicken burger from being gluten free. Their regular burgers and okay but not that special, and their fries are good, but it's too bad they are no longer going to offer the chicken one gluten free. I understand the decision for financial reasons but it is very disappointing for the celiac community here

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Disappointed to learn of their change of heart regarding offering gf chicken burgers- new chicken burger will be breaded in gluten. Still will have other gf offerings and a dedicated fryer but still disappointing.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

The chicken burger is no longer safe gluten free (at all, not just cross contamination), drastically limiting the options. This is true for all the locations in the city.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

They gave me a burger with a piece of fried chicken batter on it. Didn’t refund order, instead gave a gift card I won’t be able to use. Avoid at all costs.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Dedicated gluten free fryers and exceptional protocol. Menu is clear which items can be made gluten free and when ordering, has an option to indicate which items are for a Celiac. Delicious every time!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for takeout
• Offers online ordering

Wonderful experience! The food was delicious and most importantly safe for my celiac disease.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Awesome celiac friendly option for fast food (burger fries poutine etc). Dedicated fryer and food comes labelled as GF and celiac safe. Their fries are amazing! Will definitely be back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering

I absolutely love how they have a celiac checkbox when you order online. I usually get their poutine. Dedicated frier + vegetarian gf gravy = delicious!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for takeout
• Good with other allergies
• Offers online ordering

I order from here all the time and have never had issues. Always make sure you tell them you have an allergy and you are good to go!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for takeout

If you are celiac or allergic to wheat make you get the gluten free bun. I asked questions and even confirm and was told I got the gluten free bun just to discover that it was in fact the normal/gluten bun. My bun was labeled gluten free but it got mixed up with the normal bun and the wrong order was marked as gluten free. Tried to ask more questions after as I know mistakes happen but they wouldn’t apologize for the mistake or answer any questions besides saying how to spot the gf bun. I’d recommend other burger places

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac friendly?

Yes

Great burgers. I ate just a burger at the Vernon location and it tasted great and I felt fine. Then I had burger and fries (was assured they were safe) at Wilson/Bay location and I got SOOOO sick within 20 minutes. Had to drop my groceries next door and run. Not cool. Won’t go there again.

Celiac friendly?

No

Great burgers, hotdogs and fries! Very aware of how to prep GF food safely!

Celiac friendly?

Yes

My favourite poutine! Eaten many MANY times and never been sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Burger house; GF bun and a dedicated fryer make for a very happy family pit-stop.. They mark Celiac on your order and food comes out stickered on a seperate tray.

Insider Tip: child’s meal comes with a cookie, ask in person to omit cookie and up size fries to regular size - milkshake only $4 with kids meal

Burger house; GF bun and a dedicated fryer make for a very happy family pit-stop.. They mark Celiac on your order and food comes out stickered on a seperate tray.

Insider Tip: child’s meal comes with a cookie, ask in person to omit cookie and up size fries to regular size - milkshake only $4 with kids meal

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I’ve always had great experiences with Big Wheel. They take great care to train their employees about cross contact and have a separate area for prepping gluten free meals. This was the first place I went to after diagnosis and after six months of not eating in restaurants. The employee working was super knowledgeable and explained all the steps they take in great detail. Also love that they buy local as much as possible and give back to the community.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The chicken burger is no longer safe gluten free (at all, not just cross contamination), drastically limiting the options. This is true for all the locations in the city.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average