BJ's Brewhouse
$$ • Restaurant
Most Recent Reviews
I called ahead and spoke to the manager and then asked very specific questions again with the waitress. I am sure the restaurant did their best but my daughter still got very ill from the cross contamination. This risk of cross contamination is too high here. If you have celiac, I would not recommend this place.
Only one appetizer, one salad option, 3 main courses and one basic pizza. A dessert of a gluten free cookie. Not much.
The menu is labeled with GF and mentioned that they can accommodate gluten free. I ordered a zucchini noodle dish and halfway through eating I found 4 spaghetti noodles. Not safe.
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Ordered off of the gluten free menu and requested a house salad for my side. The backup server brought out the salad with croutons on it, I told her I had requested my meal to be gluten free per having celiacs and she rolled her eyes and walked off and came back about a minute later having given me the same exact salad with the croutons just pulled off.
Notified the server assigned to my table that I could not eat the salad because it was brought with croutons and she apologized and brought me a fresh salad almost immediately.
The experience left me feeling uneasy about consuming the food, but I was okay this time and did not get sick.
I went here again recently and the server of our table didn’t seem to really understand the requests. We kept having issues at the table about food being forgotten or incorrect and with this experience, I feel like the server may have been confused or overly busy which resulted in my food being contaminated and me being sick.
All in all, some of the employees are knowledgeable and sympathetic to people whom have celiacs while others treat you as an inconvenience for making them do their job.
But this place seems to be a hit or miss. I’ve had great experiences here as well.
I get great gluten free pizza for here and I have never gotten sick. I love this place :) And the gluten free pizzookie is the best dessert! Gluten free hot chocolate chip cookie in a pan covered in ice cream! Yum
Reviews of this Chain
I went here before a formal with a large group. Ordered the power bowl, and was so sick not even an hour later. Friends who listened to my conversation with the waitress assured me that I made my needs perfectly clear, and said all that I could. I requested a glove change, made sure the ingredients weren’t cross contacted, all the usual steps. Obviously somewhere along the line something got messed up, though I can’t say what it was. I’m sad to say it, as in the past I’ve had no issues, but I will never be returning.
I have eaten here twice in the last year and I have to say, they have upped their game with safety.
They ask you if it’s an “allergy thing” so they can inform the kitchen-not exactly correct terminology, but it gives me confidence that there is training for allergies and that is a good thing.
Also, their menu has “gluten-sensitive” items marked on the menu. I suspect that they were sued by someone because it uses to say “gluten free”. That’s what happened to California Pizza Kitchen and Starbucks also.
If you get the GF pazookie, they bring you out your own bitty ice cream carton to make sure it isn’t cross contaminated from other desserts. I was so pleased with my service and the caring the staff has shown me that I am now going to patronize their business more often.
As a community we need to realize that if people/businesses are trying to accommodate, we need to give them kudos. We should, of course, ask questions and educate, but we should be slow to bash business or take legal action. We want them to continue to try to make our lives easier and our food safer because they love us and care about our community, not because those “gluten-free people” make their job super difficult.
*Steps down off soap box*
The food is delicious! I love the pizza and the pizookies! They have separate gluten free areas and are amazing with gluten free people!
GF options were limited. Typical brew pub food. They have a special dessert called Pizookie which is available GF
Usually relatively safe. Our dumb ass cocky waiter assured us gluten free, did not make note came back with gf Pozuki with regular ice cream on top. We didn’t know the gf ice cream should have come pre wrapped according to the manager after I got sick and question the product. The waiter should be suspended for his cocky attitude and should have to attend Gf training in my opinion. If a restaurant is going to promote it they better make sure there waiters take this shit seriously.
