Review of Black Mountain Chocolate Factory & Kitchen

732 North Trade Street, Winston-Salem, NC 27101

Overall Rating


I research my GF options in Winston-Salem ahead of time, and was looking forward to my visit. I received a friendly welcome when I arrived, and was told that I could have almost everything they had on display.....I was absolutely thrilled! As I decided how many boxes of goodies I was going to order (I'm not used to choices!!) The lady helping me followed up her GF info with "well....I guess it depends on how sensitive you are." I hate when people say that. GF should be GF...period. But, regardless... she explained that the kitchen also baked things containing regular flour. When I gave her the opportunity to explain how careful they were...basically putting the words in her mouth...she said " know that flour stays in the air, and then covers everything."

Disheartened, she directed me towards the gelato, saying that was a safe option....following it with "well, actually I'm not really sure...I guess I shouldn't tell people it's GF, should I?" (Umm NO!)

I left with 2 chocolate bars...that cost me $10. The chocolate was good. Not $10 good. I will not return. That place is a disaster in the making for someone who doesn't know to question their options. Very disappointing.

Celiac friendly?


Updated 5 years ago