Review of Blacow Burger

Unfortunately, Blacow has messed up my order more times than not. I have asked for and been assured my order was gluten-free, only to find it wasn’t. One time it had a gluten bun, another time it had the onion straws and this last time it had gravy. They cannot be trusted to manage gluten-free food properly.

The last time I returned the burger because of a gluten topping, they didn’t apologize, they said “I” need to make sure to inform “them” of what toppings should not be included, because sometimes they are too busy to remember on their own. Needless to say, I was a bit disturbed by that response.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good