My wife and I dined at this restaurant located at 4920 Thompson Parkway in Johnstown, CO last night - Ticket #0068, server Cody J. My wife has Celiac's disease and ordered from the gluten free menu. Cody was very attentive and knowledgeable about gluten free allergies and we placed our order. When the order came, there was couscous on her plate instead of the vegetable that we were expecting. We let the server know (not Cody) and asked for the meal to be replaced because of my wife's allergic reaction to eating anything with wheat. The server came back within two minutes and we asked if she just re-plated it, she said she did. Cody came by and apologized and said the had written gluten free in all caps on the ticket and they still messed it up. My wife was not only leery of the related dish, but did not feel comfortable eating the meal because of the cook's lax behavior of a customer's allergy. She sent the dish back and ate nothing. At no time did the manager come to see if there was something he/she could do to. We are very disappointed in this location, the last meal we had there was nearly a year ago and had cold soup. My hope is they do a better job of training their team to look after allergy issues with their guests. They could make someone ill, or worse.
Awesome service, great menu and fantastic food. They will work with you on substitutions and let you know clearly your options. The fish here is always scrumptious. Try the Chilean sea bass.
I went here for my anniversary this past weekend. The food was excellent. In addition to being gluten free, I also can't have eggs & dairy and they were able to accommodate me. I had the Atlantic salmon w/chimichurri sauce, jasmine rice, and the vegetable medley. Yum!
One if my all-time favorite places to eat where I don't get sick from something. love their happy hour and their Sunday brunch options!
I always wait a day or two before writing a review. We went on Tuesday. Waitress was knowledgeable and answered my cross contamination concerns. I was told GF food is prepared separately and the kitchen staff changes gloves and uses new utensils and pans. Great meal!! Definitely recommend!
The servers and managers talk a good game about GF safety. The kitchen is another story. The broccoli arrived with bits of pasta on it. They cook the broccoli in the pasta water. It makes me angry to think about how I've ordered broccoli every time I've dined at Bonefish Grill. GF safety talk is cheap when the kitchen isn't trained.
This was WONDERFUL!! Had steak, lobster, shrimp and flourless brownie. No reactions. I called and asked the usual safety questions for my severely celiac kiddo. They have a system that alerts all staff of "allergies" so that protocols for changing gloves and cook ware are followed. The host had the very best answers for my safety questions...and everyone understood Celiac precautions.
We've been a couple times. This last time my chicken was raw and I sent it back. They delivered my same plate back to me 5 minutes later. It was so quick I asked about cross contamination and they had no idea it was for someone with celiac. It didn't look any more cooked than when I first got it.
Lots of choices on GF menu. I had scallops and shrimp with a Tito vodka martini Only negative was it was overly air conditioned.
The gluten-free/sensitive options are great. The brownie is to die for- been trying to figure out how to make it! They have a separate GF menu, but what is great is that most of the items on the GF menu are also offered as is on the regular menu- which means I'm not getting a tasteless "GF version" of a regular dish.
I stressed the importance of being gf and having celiac disease. The server said no problem but I really don't think she was paying attention. She was not very personable at all. Food was ok. Unfortunately, I was severely sick within 4 hours. I have never had a problem at any Bonefish before!
Been to multiple bonefish grills in the country. This one was great as well. They have a separate gf menu. I prefer the yummy Chilean sea bass. That dish is a bit pricey but tasty. Bonefish always does well. Mashed potatoes and green beans as my sides but there r other options. Gf brownie and Icecream for dessert was super yummy as well.
Ate here for the second time since diagnosis but not at same exact location. they have a GF menu and I told the server I have celiac and had to have GF. He said he would put a note to keep me safe and that phrase made me feel he got it. I ordered the same meal, Lily's chicken with mashed potatoes and steamed broccoli. He said the broccoli was steamed in its own bag. the food here is delicious and you can tell it's better quality. I'll be back.
Had sirloin, whipped potatoes, green beans- food was average. Took flourless brownie/ice cream home and ate it 1/2 of brownie (all of ice cream) that evening and 2nd half the next evening. It was delicious - however must have been glutened by the brownie because endured symptoms BOTH nights.
Have eaten here a few times with my daughter. She loves the mussels in white wine sauce and has not had a negative reaction from eating there. Everyone in our party loves their food as well.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
10 am - 9 pm